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Shervon Alexander

Shervon Alexander

Senior Operations Analyst

Technologies

My Portfolio Highlights

My New Course

Joining Data in SQL

My New Course

Intermediate SQL Queries

My New Project

When Was the Golden Age of Video Games?

Data professional strengthening my skills for effective analysis

My Work

Take a look at my latest work.

project

When Was the Golden Age of Video Games?

course

Intermediate SQL Queries

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Robert Half | Mar 2023 - Aug 2023

Analytics Operations Manager

• Operated as an analyst monitoring and analyzing business processes for Strategic Accounts where clients generated revenue of $100M+. • Developed a forecasting model utilizing historical data to aid revenue projections. • Analyzed revenue trends to identify growth drivers and areas of opportunity. • Collaborated with cross-functional teams to develop simple-to-use reports that met stakeholders’ needs, resulting in a 20% decrease in manual data entry.
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Robert Half | Feb 2022 - Feb 2023

Senior Operations Manager / Senior Operations Analyst

• Optimized reporting procedures, leading to a 15% reduction in administrative time required to complete tasks. • Tracked individual performance metrics using KPIs and provided leadership with actionable insights, improving overall team performance by 10%. • Analyzed revenue data to identify trends and opportunities, leading to the implementation of new strategies that resulted in revenue growth of 3%. • Mentored and trained a team of two subordinates, resulting in a 15% increase in productivity and a reduction in errors by analyzing each team member's work, providing feedback, and setting goals during one-on-ones.

Robert Half | May 2017 - Feb 2022

Operations Specialist / Operations Analyst

• Pioneered the creation of reports that provided invaluable insights and proven useful across sales teams, increasing cross-team collaboration by 10%. • Created and executed a comprehensive reporting system that tracked team growth and streamlined reporting, increasing efficiency and accuracy by 10%. • Audited and reconciled incoming revenue monthly, ensuring accuracy in financial records and reducing discrepancies. • Produced regular reports analyzing key business metrics, contributing to developing business strategy.

Robert Half | Jun 2016 - May 2017

Senior Administrator

• Established a streamlined reporting and tracking system, resulting in increased compliance with I-9 completions. • Coordinated a team of four administrators, fostering effective teamwork and ensuring smooth operations, resulting in a 20% increase in overall productivity. • Served as a project liaison for corporate-initiated projects, ensuring timely execution and adherence to project goals and reducing project delays by 7%. • Achieved Salesforce certification to coordinate the rollout of Salesforce, enhancing data-driven decision-making.

Robert Half | May 2015 - Jun 2016

Administrative Support

• Generated comprehensive and data-driven sales reports daily, providing critical insights that optimized sales strategies and resulted in an increase in revenue. • Managed incoming inquiries, promptly directing clients to the relevant team members, resulting in improved communication flow and a 20% reduction in response time. • Maintained categorized and accurate records of new clients, ensuring seamless access to key data for internal teams, leading to a 15% increase in lead conversion rate.

My Education

Take a look at my formal education

Bachelors, PsychologyCity University of New York-Hunter College | 2007

About Me

Shervon Alexander

Sr. Operations Analyst, Business Analyst & lifelong learner. I am currently learning skills to help me perform more effective analyses to drive data-driven decisions for businesses

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