• Operated as an analyst monitoring and analyzing business processes for Strategic Accounts where clients generated revenue of $100M+. • Developed a forecasting model utilizing historical data to aid revenue projections. • Analyzed revenue trends to identify growth drivers and areas of opportunity. • Collaborated with cross-functional teams to develop simple-to-use reports that met stakeholders’ needs, resulting in a 20% decrease in manual data entry.

Robert Half | Feb 2022 - Feb 2023

Senior Operations Manager / Senior Operations Analyst

• Optimized reporting procedures, leading to a 15% reduction in administrative time required to complete tasks. • Tracked individual performance metrics using KPIs and provided leadership with actionable insights, improving overall team performance by 10%. • Analyzed revenue data to identify trends and opportunities, leading to the implementation of new strategies that resulted in revenue growth of 3%. • Mentored and trained a team of two subordinates, resulting in a 15% increase in productivity and a reduction in errors by analyzing each team member's work, providing feedback, and setting goals during one-on-ones.

Robert Half | May 2017 - Feb 2022

Operations Specialist / Operations Analyst

• Pioneered the creation of reports that provided invaluable insights and proven useful across sales teams, increasing cross-team collaboration by 10%. • Created and executed a comprehensive reporting system that tracked team growth and streamlined reporting, increasing efficiency and accuracy by 10%. • Audited and reconciled incoming revenue monthly, ensuring accuracy in financial records and reducing discrepancies. • Produced regular reports analyzing key business metrics, contributing to developing business strategy.

Robert Half | Jun 2016 - May 2017

Senior Administrator

• Established a streamlined reporting and tracking system, resulting in increased compliance with I-9 completions. • Coordinated a team of four administrators, fostering effective teamwork and ensuring smooth operations, resulting in a 20% increase in overall productivity. • Served as a project liaison for corporate-initiated projects, ensuring timely execution and adherence to project goals and reducing project delays by 7%. • Achieved Salesforce certification to coordinate the rollout of Salesforce, enhancing data-driven decision-making.

Robert Half | May 2015 - Jun 2016

Administrative Support

• Generated comprehensive and data-driven sales reports daily, providing critical insights that optimized sales strategies and resulted in an increase in revenue. • Managed incoming inquiries, promptly directing clients to the relevant team members, resulting in improved communication flow and a 20% reduction in response time. • Maintained categorized and accurate records of new clients, ensuring seamless access to key data for internal teams, leading to a 15% increase in lead conversion rate.

My Education

Take a look at my formal education

Bachelors, PsychologyCity University of New York-Hunter College | 2007

About Me

Sr. Operations Analyst, Business Analyst & lifelong learner. I am currently learning skills to help me perform more effective analyses to drive data-driven decisions for businesses

Create Your Data Portfolio for Free