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Shilo Patchin

User Service Specialist

Arizona State University Library

Technologies

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

HackerRank SQL (Basic)

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Data Manipulation with pandas
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Arizona State University | Jul 2021 - Present

User Service Specialist

• Coordinate with the Collections directorate to maintain the Downtown Library’s stacks collection • Coordinate with the Course Resources team to maintain Downtown Culture Pass program and reserve equipment collections • Provide support to and oversight of student employees • Educated patrons on intermediate subject-based reference, operational, and policy questions in person, by phone, and electronically through Ask a Librarian chat and email • Performed all duties associated with the circulation of library materials, including checkout/in and Interlibrary Loan digitization requests • Provide basic troubleshooting of computer and printing needs • Run and process system-generated material status lists
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Arizona State University | Dec 2017 - Jun 2021

Shift Supervisor

• Coordinated monthly Women, Trans, and Femme makerspace event planning activities for a year and a half • Managed DPC Makerspace – proposed and established a textile art area. Setup infrastructure on our 3D printer program including training staff on use of printer and Tinkercad software • Advertised the new textile area by organizing a Downtown Campus Ice Cream social and coordinated with ASU Staff Council and ASU Library communication team. Highly successful with 82 people in attendance • Enforced mask policy for a year during the pandemic in a composed manner under stressful encounters • For Government Documents department – evaluate bib records, create item records for serials, and update records • Co-lead the ASU Library Cultural and Inclusion Working Group for two years • Served on ASU Library Students with Disabilities Taskforce • Provided customer service to patrons through in person, phone, and chat interactions • Trained and supervised student employees at Thunderbird library for six months • Educated patrons on reference, operational, and policy questions in person, by phone, and electronically through Ask a Librarian chat and email • Performed all duties associated with the circulation of library materials, including checkout/in and Interlibrary Loan digitization requests • Provide basic troubleshooting of computer and printing needs

Arizona State University | Nov 2012 - Nov 2017

Library Information Specialist Sr

Customer Service - work information desk to provide answers to reference questions by using library databases and search engines, basic technical help, and routine operations Project Coordination - figure out how to help people with projects and figure out how to get approval for the projects. Collection Maintenance - use organization skills to keep the reference section, new journals, and microfilm in order and up to date.

Hilton | Jan 2009 - Nov 2010

Server/Hostess/Barista

Customer Service - help people have a great time while getting their orders right. Staying calm and pleasant when things went wrong.

My Education

Take a look at my formal education

Bachelor of Science (BS), Biology, GeneralArizona State University | 2005

About Me

I worked in libraries over 10 years. I worked a customer service facing job, but learned about information management. I really enjoy SQL. I want to get a job as a Data Analyst.

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