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Shilo Patchin

User Service Specialist

Arizona State University Library

Technologies

My Certifications

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Other Certificates

HackerRank SQL (Basic)

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Arizona State University | Jul 2021 - Present

User Service Specialist

• Coordinate with the Collections directorate to maintain the Downtown Library’s stacks collection • Coordinate with the Course Resources team to maintain Downtown Culture Pass program and reserve equipment collections • Provide support to and oversight of student employees • Educated patrons on intermediate subject-based reference, operational, and policy questions in person, by phone, and electronically through Ask a Librarian chat and email • Performed all duties associated with the circulation of library materials, including checkout/in and Interlibrary Loan digitization requests • Provide basic troubleshooting of computer and printing needs • Run and process system-generated material status lists
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Arizona State University | Dec 2017 - Jun 2021

Shift Supervisor

• Coordinated monthly Women, Trans, and Femme makerspace event planning activities for a year and a half • Managed DPC Makerspace – proposed and established a textile art area. Setup infrastructure on our 3D printer program including training staff on use of printer and Tinkercad software • Advertised the new textile area by organizing a Downtown Campus Ice Cream social and coordinated with ASU Staff Council and ASU Library communication team. Highly successful with 82 people in attendance • Enforced mask policy for a year during the pandemic in a composed manner under stressful encounters • For Government Documents department – evaluate bib records, create item records for serials, and update records • Co-lead the ASU Library Cultural and Inclusion Working Group for two years • Served on ASU Library Students with Disabilities Taskforce • Provided customer service to patrons through in person, phone, and chat interactions • Trained and supervised student employees at Thunderbird library for six months • Educated patrons on reference, operational, and policy questions in person, by phone, and electronically through Ask a Librarian chat and email • Performed all duties associated with the circulation of library materials, including checkout/in and Interlibrary Loan digitization requests • Provide basic troubleshooting of computer and printing needs

Arizona State University | Nov 2012 - Nov 2017

Library Information Specialist Sr

Customer Service - work information desk to provide answers to reference questions by using library databases and search engines, basic technical help, and routine operations Project Coordination - figure out how to help people with projects and figure out how to get approval for the projects. Collection Maintenance - use organization skills to keep the reference section, new journals, and microfilm in order and up to date.

Hilton | Jan 2009 - Nov 2010

Server/Hostess/Barista

Customer Service - help people have a great time while getting their orders right. Staying calm and pleasant when things went wrong.

My Education

Take a look at my formal education

Bachelor of Science (BS), Biology, GeneralArizona State University | 2005

About Me

I worked in libraries over 10 years. I worked a customer service facing job, but learned about information management. I really enjoy SQL. I want to get a job as a Data Analyst.

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