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Francesco Coppola

Francesco Coppola

Customer Success Manager

Sendcloud BV | Eindhoven

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Introduction to SQL

My New Project

Introduction to Notebook Projects

Quantitative wordsmith, translating complex concepts into elegant equations.

My Work

Take a look at my latest work.

project

Introduction to Notebook Projects

course

Introduction to SQL

course

Intermediate SQL

project

Introduction to Notebook Projects

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Sendcloud | Jan 2024 - Present

Customer Success Manager

Focused on the Italian Market, managing a SMB customer portfolio, with a temporary support for Enterprise ones. Main activities: customer onboarding, QBRs, spotting up/cross-sell opportunities, churn identification and avoidance, recovery of churned customers with re-onboarding activities. Involved in the M&A phase of a recently acquired Italian company. Working in an international team, collaborating also with Support, Sales and Operations. Tools: Gainsight, Hubspot, Zendesk
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Consorzio Padova Ovest | Jun 2018 - Sep 2023

Employee

Experience in the City Police offices in 3 municipalities headquarters, serving as front and back office employee, collaborating with several teams with diverse extensions and needs. Focused on issues de-escalation, resolving disputes, routing and dispatching calls, dealing with all kinds of stakeholders. Experience in incident management and coworkers training.

COMUNE DI BASSANO DEL GRAPPA | Sep 2010 - May 2018

Employee

Experience in the City Police offices in 3 municipalities headquarters, serving as front and back office employee, collaborating with several teams with diverse extensions and needs. Focused on issues de-escalation, resolving disputes, routing and dispatching calls, dealing with all kinds of stakeholders. Experience in incident management and coworkers training.

COMUNE DI NOLA | Jun 2002 - Aug 2010

Employee

Experience in the City Police offices in 3 municipalities headquarters, serving as front and back office employee, collaborating with several teams with diverse extensions and needs. Focused on issues de-escalation, resolving disputes, routing and dispatching calls, dealing with all kinds of stakeholders. Experience in incident management and coworkers training.

self employed | Jan 1998 - Jan 2010

Hardware and Software Tech Support

assembling, software OS/app installation and troubleshooting. From Windows 3.1 to Windows 7.

Italian Army | Nov 2000 - Sep 2001

Drill Corporal Instructor

Instructor of Italian Army Infantry new joiners. Practical training on military drill (weapons, marching, etc.), leading teams of 30 soldiers at a time.

Protom | Jan 1999 - Jun 2000

Hardware and Software Technical Support

Hardware assistance (computers and peripherals), software assistance (operating systems and applications), setting up technical-IT laboratories, user support, application configuration.

My Education

Take a look at my formal education

Istituto tecnico commerciale

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