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Satyan Patel

Satyan Patel

Senior Consultant

Self | Atlanta

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Analytical pioneer, exploring uncharted territories in the world of data.

My Work

Take a look at my latest work.

course

Introduction to Python for Developers

course

Introduction to Python

course

Intermediate Python

course

Introduction to Python for Developers

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Ushur | Nov 2021 - Present

Sr. Solutions Consultant | Pre-Sales, Solution Architecture, Sales Engineering, Implementation

As a Senior Solution Consultant/Engineer, I collaborated with the Sales team to deliver transformative solutions in the Insurance and Healthcare sectors, with a focus on Medicaid and Medicare member engagement. I specialized in uncovering client needs and engineering intelligent, AI-driven solutions to elevate customer interactions and experiences for Enterprise clients. Key Contributions: - Directed scoping and solution-fit discussions with Director-level and C- suite stakeholders, crafting and showcasing tailored AI-enhanced solutions that seamlessly integrated with clients' existing systems. This ensured data integrity, streamlined workflows, and optimized customer interactions for healthcare and insurance enterprises. - Engineered and deployed a custom reporting solution for a global client with over 40,000 employees. Responding to an urgent requirement during the holiday season, I delivered a fully operational solution within days, which continues to run with minimal maintenance. This solution enabled the client to meet a critical business objective, securing a long-term contract with a top 10 retailer. - Spearheaded the conversion of an individual group contract into an enterprise-level agreement, expanding the client’s service offering and unlocking additional business opportunities. - Cultivated long-term client relationships by onboarding, training, and empowering client teams to take full ownership of the deployed solutions. This solidified our organization as a trusted partner, with the client seeking our input on future strategic initiatives.
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Ushur | Feb 2021 - Sep 2024

Solutions Engineer | Pre-Sales, Cloud Computing, Solution Selling, Solution Architecture

As a Pre-Sales Solution Consultant, I spearheaded digital transformation initiatives with a strong emphasis on solution architecture and customer- centric engagement. By leveraging advanced AI platform technologies, I drove significant improvements in customer experience and operational efficiency. These efforts earned me the prestigious Solution Consultant of the Year award for the Insurance vertical, achieved by surpassing annual KPIs. Key Achievements: - Delivered scalable SaaS solutions across multiple industries, elevating user experience and boosting business performance. - Collaborated closely with cross-functional teams to align business objectives with technical solutions, ensuring seamless project execution and consistent value delivery. - Guided strategic leadership throughout the pre-sales cycle, guiding efforts from consultative selling to post-implementation support, resulting in enhanced customer satisfaction and long-term success. - Cultivated and managed key client relationships, developing deep partnerships that fueled ongoing growth. This led to expanding our oldest client into a six-figure annual contract through expansion by implementation of 4 key solutions that met 4 key initiatives for the year, making them also our largest client at year end.

Alfresco | Aug 2019 - Jan 2021

Solutions Engineer | Pre-Sales, Post-Sales, Java, Open Source, ECM

As a Solution Engineer at Alfresco, I engineered and implemented enterprise- level ECM (Enterprise Content Management) solutions, specializing in cloud architecture, Active Directory integration, and system scalability. I empowered enterprise clients to streamline operations and elevate system performance through customized, cloud-based solutions. Key Contributions: - Architected and deployed scalable, cloud-based solutions using platforms such as Amazon S3 and REST APIs, optimizing business operations and enhancing system efficiencies. - Exercised technical leadership by conducting code reviews and driving system architecture decisions, ensuring high-quality implementations that aligned with client objectives. - Orchestrated end-to-end project management, from gathering and refining requirements to scope control, guaranteeing successful outcomes for large- scale enterprise clients. - Delivered compelling technical presentations and product demonstrations, driving client onboarding, increasing product adoption, and ensuring seamless integration of Alfresco solutions within their existing systems. During my time at Alfresco, I ensured client ECM systems were scalable, efficient, and strategically aligned with their long-term business goals, driving system sustainability and lasting success.

Alfresco | Feb 2016 - Aug 2019

Senior Software Support Engineer - Web App Troubleshooting - Customer Success - Technical Support

As a Senior Support Engineer at Alfresco, I crafted robust, scalable enterprise content management (ECM) solutions tailored to meet the complex demands of enterprise clients. My expertise spanned cloud architecture, Active Directory integration, and system scalability, delivering high availability and superior performance for large-scale implementations. I ranked in the top 5 for case resolutions, I closed over 100+ cases per quarter—far exceeding the target of 60+—with a CSAT rating of 4.8+ out of 5. This performance led to my leadership of an escalation team, where I resolved critical issues for strategic customers within 1-2 days. Key Achievements: Engineered and deployed enterprise-level solutions with a focus on cloud infrastructure and system scalability, meeting the increasing demands of clients and ensuring long-term reliability. Directed system design and architecture, leading cross-functional teams through code reviews and complex architectural decisions to deliver high- quality, efficient solutions. Diagnosed and resolved complex client issues, optimizing system performance and ensuring seamless integration with enterprise systems. This involved Java and JavaScript code reviews of custom client code, network tracing, troubleshooting TCP/IP connections, and resolving authentication issues (such as SSO, pass-through, and basic authentication). Collaborated closely with clients to align technical requirements with Alfresco’s capabilities, driving smooth deployments and ongoing operational excellence. In this role, I combined deep technical expertise with a client-focused approach, positioning myself as a trusted advisor for delivering and maintaining enterprise ECM solutions.

Westat | Jan 2015 - Feb 2016

Software Engineer - Front-End Engineer - Javascript - Twilio - C# .Net - GPS Data visualization

As a Front-End Software Engineer at Westat, I contributed to the development of a GPS data visualization platform used by the U.S. Department of Transportation to conduct traffic surveys. In this role, I focused on front-end development, improving user interfaces, and ensuring a smooth experience for end users. Key responsibilities included: - Assisting in the design and development of web applications for visualizing GPS traffic data, ensuring the platform was intuitive and user-friendly. - Writing clean, efficient code following front-end development best practices, while learning to implement responsive design and optimize application performance. - Collaborating with senior developers to troubleshoot system issues and maintain data integrity across the platform, helping to ensure accurate traffic survey results. This experience allowed me to develop strong front-end development skills, gain hands-on experience with data visualization, and collaborate closely with cross-functional teams on a high-impact project.

home | May 2014 - Jan 2015

Searching for next opportunity

unemployeed, between jobs.

Avnet Technical Services - IBM Serivces | Jan 2012 - May 2014

Technical Consultant for Websphere Portal and Social Collaboration

As an IBM WebSphere Portal Technical Consultant at Avnet, I gained extensive experience developing robust front-end frameworks and enterprise- level solutions for diverse industries, including government, healthcare, and financial services. I contributed to major projects by designing and implementing scalable systems while collaborating closely with IT, QA, and business teams to ensure successful delivery and alignment with client goals. Key Projects: - State of Texas Government Project: Led the development of a front-end framework to enable vendors to create portlets for the system. I conducted regression testing to maintain code quality, managed database systems for testing and development, and trained new consultants to ensure project continuity and efficiency. - Blue Cross Blue Shield of Massachusetts: Developed a portlet that aggregated data from multiple backend systems, while also designing and implementing the front-end UI and business logic using Dojo and JavaScript to enhance user experience and streamline operations. - Capital One Mortgage Division: Partnered with client IT teams to troubleshoot and develop a new mortgage application processing system. This project required significant customization using IBM Web Experience Factory 6, with heavy JavaScript and Java modifications. I also collaborated with QA teams to verify and resolve system defects. Throughout these projects, I demonstrated a strong ability to solve complex technical challenges, ensure system integrity, and provide training and support to clients and internal teams. My focus on delivering high-quality solutions has consistently contributed to the success of client initiatives and strengthened long-term partnerships.

Say Design | Jul 2010 - Dec 2011

Lead Game Programmer - Flash - Unity Engine - Java - JavaScript - ActionScript - C++

As the Lead Game Programmer at Say Design, I played a pivotal role in developing dynamic and innovative educational software solutions. I led the programming and development efforts for key projects, including the Provost Academy Learning Software and its expansion, which aimed to enhance the learning experiences of high school students through interactive simulations and virtual environments. Key Achievements: - Provost Academy Learning Software: Developed an economics simulation for high school students, creating an engine framework that dynamically loaded content from external XML files. I also engineered a system that tailored user experiences based on real-time dependency conditions, such as fluctuating values and economic states. Additionally, I integrated custom API communications, enabling seamless interaction between the simulation and the existing Provost Academy virtual world. - Provost Expansion Project: Created an HTML parsing tool to dynamically load HTML content into the Flash IDE and developed data proxies using the pureMVC framework for the virtual world. I also engineered a custom data- driven video streaming playback system and enhanced the functionality of a multi-user chat-based whiteboard. I was responsible for compiling, testing, and deploying builds to test and live servers, ensuring the smooth delivery of updates and new features. My work ensured the reliable and scalable delivery of engaging educational content while fostering collaboration across technical and creative teams. This experience has given me a deep understanding of game programming, data- driven development, and real-time API integrations.

Recent Graduate | Aug 2009 - Jul 2010

New Graduate

New Grad looking to acquire professional experience working on game or simulation projects as part of a development team.

2003-2004 | Jan 2007 - Feb 2008

Data Entry/ Report Specialist and IT Technician

Provided tech support, upgraded, and designed computer and network systems for clients. Designed and implemented a wired/wireless network system for Best Western Starke. 2005-2007 Customer Experience Officer, Office Depot, Full Time Hourly Responsibilities: Assist customers with any technical purchase such as digital cameras, computers, laptops, projectors, etc. Maintain current knowledge of new technology and product features. Assist customers with any technical problems they may have with an item or assist them with exchange or return of product purchased.; Enter testing data into database, generate reports for the patient files, upgrade all office workstations and servers to meet HIPPA standards, upgrade the system to have a shared broadband connection, and maintain the office backup system.

Marlin Motel and Apartments | Jan 1999 - Jan 2002

Assistant General Manager

Responsibilities: Managed housekeeping schedules, alleviating any issues to make the guest's stay a pleasant one, and managed desk clerk responsibilities such as guest check-in / out and reservations.

My Education

Take a look at my formal education

Bachelor of Science, Game and Simulation ProgrammingDeVry University | 2010
Associate of Arts, Pre-PharmacySanta Fe Community College | 2006

About Me

Satyan Patel

Experienced Senior Solutions Consultant / Architect with over 10+ years of proven expertise in leading digital transformation solutions and implementing customer experience management solutions.

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