Learn Data Skills
Beta
Spencer Thrope

Spencer Thrope

Certified

Technical Customer Service

eToro | Tel Aviv

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Associate

My New Certification

Data Engineer Associate

My New Certification

SQL Associate

My New Certification

Data Analyst Associate

Quantitative chef, mixing variables and algorithms to create delectable insights.

My Work

Take a look at my latest work.

project

Analyzing Motorcycle Part Sales

project

Exploring London's Travel Network

project

Analyzing Motorcycle Part Sales

My Certifications

These are the industry credentials that I’ve earned.

Data Engineer Associate

Data Engineer Associate

Data Analyst Associate

Data Analyst Associate

SQL Associate

SQL Associate

Other Certificates

Coursera Google Data Analytics Specialization

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Understanding Data Engineering

My Work Experience

Where I've interned and worked during my career.

eToro | Dec 2022 - Present

Customer Technical Support

Providing Tier 2 support by addressing cases where clients believe the platform did not function as intended. Responsibilities include reviewing logs for both back-end and front-end processes to diagnose issues. For inquiries requiring deeper log analysis or development intervention, cases are escalated to the Tier 3 technical team. This role emphasizes technical expertise, problem-solving, and collaboration to ensure effective resolution and customer satisfaction. Additionally, recognized as a substitute leader of the team, stepping in for the manager during absences due to sickness or vacation.
Show More

eToro | Jul 2022 - Dec 2022

Trading Experience Customer Service Representative

As a Trading Experience Customer Service Representative, managed and resolved customer inquiries specifically related to trading functions and activities. Utilized in-depth knowledge of trading processes to provide clear and accurate support via email and chat. Collaborated with internal teams to address complex trading issues and maintained detailed records of customer interactions. This role further developed expertise in customer communication, problem-solving, and multitasking, ensuring a high level of customer satisfaction and operational efficiency in trading activities.

eToro | Jun 2022 - Present

Customer Service Marketing Automation

Simultaneously holding a role in Marketing Automation for Customer Service, utilizing Salesforce Marketing Cloud (SFMC) to manage mass email communications and address customer complaints requiring SFMC review. Responsibilities include designing and executing automated email sends, and leveraging marketing automation tools to enhance customer service efficiency. This role has developed familiarity in Salesforce Marketing Cloud, email marketing, and customer complaint resolution.

eToro | Dec 2021 - Jun 2022

General Customer Service Representative

As a General Customer Service representative, handled and resolved customer support tickets related to registration and other general inquiries. Provided clear communication to customers via email and chat, collaborated with internal teams to address complex issues, and maintained accurate records of interactions. This experience honed skills in customer communication, problem-solving, and multitasking, contributing to enhanced customer satisfaction and operational efficiency.

Epic | Aug 2019 - Jul 2020

Technical Solutions Engineer

Worked with three large health organizations to help tailor Epic’s software to their unique needs and troubleshoot issues. Introduced new software features to IT teams and aided in feature implementation. Collaborated with other Epic employees to solve the complex problems of an integrated software solution. Trained in the code behind the software and wrote several pieces of code to ease troubleshooting. Worked on several internal projects that involved project management skills.

Alpha Epsilon Pi | Aug 2018 - Aug 2019

Undergraduate Cabinet Member

Elected for a one year term, the Undergraduate Cabinet member is responsible for advocating on behalf of the undergraduates to the Supreme Board of Governors of the Alpha Epsilon Pi Fraternity. The Appalachian region consists of universities in Maryland, Tennessee, Virginia, North Carolina, South Carolina, and The District of Columbia.

Reasons to be Cheerful | Aug 2014 - Jul 2019

Supervising Shift Manager

I help manage up to 3 other employees for every shift that I am on. I help with various duties needed within the shop such as preparing the store for business, organizing the store and cleaning it. I supervise any other shift managers to make sure they are doing the job correctly. Also, I train new shift managers.

The Israel Project | Jun 2017 - Aug 2017

Research Intern

I worked under the Head of Research. I Researched and created documents on various nations and their relationship with Israel as well as domestic topics. I also, had the opportunity to attend a Knesset committee meeting and received a security briefing from the Head of the Diplomacy department.

Qdoba Restaurant Corporation | Sep 2016 - Dec 2016

Employee

various roles in this position, gaining experience in various skills.

My Education

Take a look at my formal education

Master's in Financial EconomicsIDC Herzliya | 2021
B.A. in Religion & CultureVirginia Polytechnic Institute and State University | 2019
B.S. in EconomicsVirginia Polytechnic Institute and State University | 2019

About Me

Spencer Thrope

I graduated in May 2019 with two Bachelor degrees from Virginia Tech, and then worked for a year at Epic Systems in Madison, Wisconsin as a Technical Solutions Engineer. I then obtained my Master's degree at IDC Herzliya in Financial Economics.

Powered by

  • Work
  • Certifications
  • Courses
  • Experience
  • Education
  • About Me
  • Create Your Data Portfolio for Free