Beta

Stefan Seidel

Analyst

University of Victoria | Whistler

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Data-driven magician, making the impossible possible.

My Work

Take a look at my latest work.

course

Analysis in Excel

course

Introduction to SQL

course

Pivot Tables in Google Sheets

course

Analysis in Excel

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL

Analysis in Excel

Pivot Tables in Google Sheets

Courses

Introduction to SQL

Analysis in Excel

Pivot Tables in Google Sheets

My Work Experience

Where I've interned and worked during my career.

Four Seasons Hotels and Resorts | Dec 2022 - Present

Purchasing

N/A

Selbstständig | Sep 2021 - Present

Account Manager

N/A

Whitezip | Jun 2019 - Sep 2021

Account Manager

- Managing all accounts within my portfolio and dealing with promotional enquiries, bonuses and upgrades/downgrades within German speaking area - Increasing VIP revenue by engaging daily with VIP customers within the regulatory rules as well as building and maintaining relationships with all valuable customers - Creating a MS Excel based account manager tool to analyse German speaking market by all relevant attributes - Liaising with all departments to ensure outstanding customer journey

Air France-KLM | Mar 2018 - May 2019

Customer Care Specialist

- Analysis of claims and investigating using industry related software, e.g. Epax, World Tracer, Amadeus (Oscar Interface), Fidelio - Correspondence with Elite customers via mail, email as well as inbound and outbound phone calls - Research of local legislations in order to follow guidelines as per Air France, KLM and Delta Airlines general conditions and internal policies, as well as industrial standards and legal regulations

Fairmont Chateau Lake Louise | Feb 2017 - Feb 2018

Restaurant Supervisor

- Responsibility for the Outlet´s performance, F&B service and operations - Monitoring of daily operations, making sure of an outstanding customer service - Interactions with customers to make sure a 100% guest satisfaction and highest expectations are at least met - Recruitment, training and mentoring of employees, developing skills and customer service excellence - Supervision of 12 employees, providing all coaching, mentorship and performance evaluations - Organization of staff meetings - Making sure company’s goals and profits are met - Focus on safety and health standards

Domino's | Dec 2016 - Feb 2017

Shift Runner

- Effective communication with customers and enhancement of customer’s satisfaction at the workplace - Focus on safety and health standards

World Traveller | Jul 2016 - Nov 2016

Traveller

markets throughout Vietnam and China - Learning how to adapt to unanticipated situations and improvise new plans - Development of planning skills and budgeting by financing and organizing travels on unfamiliar terrain - Improvement of language and communication skills through contact with people from around the world – verbal and often enough non-verbal

Vapiano | Jan 2015 - Jun 2016

Assistant Restaurant Manager

Oversee daily restaurant operations and implemented internally defined goals and standards - Control costs and expenditures through analysis of appropriate purchasing and inventory, as well as detailed preparation of wage and salary administration - Recruitment and training of new employees - Training and coaching of new managers and team leaders to improve performance and meet guest expectations - Creation of an MS Excel based scheduling module for 7 regional restaurants

Vapiano | Feb 2016 - Mar 2016

Operational excellence team member

Pilot project Analysis of processes in the restaurants (ordering, stocking, guest service, production, preparing, scheduling, guest contact, selling..) and creation of a review of the present processes - Creation of an MS Excel based production (including ordering, stocking) module for nationwide usage

Vapiano | Sep 2013 - Dec 2014

Restaurant Supervisor

- Support of the Opening of Vapiano Mediapark Köln in November 2013 - Supervising up to 130 employees (up to 50 on shift), providing coaching and performance evaluations - Creation of reports (e.g. food cost, waste control, crew cost, sales, productivity) - Help to develop the restaurant to one of the top 15 restaurants of the company - Responsibility for cash for all shifts and ensuring that all cash procedures are properly adhered to

Diepeschrather Mühle | Aug 2011 - Aug 2013

Restaurant Manager

- Preparation of opening in October 2011 - Definition of goals and standards, creation of menus and events - Recruitment and training of new employees, responsibility for a team of 25

My Education

Take a look at my formal education

Diploma of Education, Business Administration and Management, GeneralUniversity of Victoria | 2023

Restaurant expert, Nutrition and EconomicsVocational School of Nutrition and Economics Magdeburg | 2005

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