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Delores Carey

Delores Carey

Certified

Student

University of Missouri - St. Louis | Saint Louis

Technologies

My Portfolio Highlights

My New Track

Microsoft Azure Fundamentals (AZ-900)

My New Track

ChatGPT Fundamentals

My New Course

Introduction to R

My New Track

Microsoft Azure Fundamentals (AZ-900)

Driven by curiosity. Powered by data. Focused on impact.

My Work

Take a look at my latest work.

notebook

100% Accuracy. GBM Credit Card Fraud Detection | Kaggle

DataLab

Project: Analyzing Students' Mental Health

video

YouTube Channel

notebook

100% Accuracy. GBM Credit Card Fraud Detection | Kaggle

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

AI Fundamentals

Data Literacy

Data Literacy

Other Certificates

LaunchCode Data Science Certificate

LaunchCode Java Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Introduction to Power BI

My Work Experience

Where I've interned and worked during my career.

Square | Feb 2022 - Nov 2024

Quality Assurance Specialist

Audited customer support interactions to ensure compliance with internal policies, regulatory standards, and support quality benchmarks. Used a standardized QA rubric to identify deviations and flag risk areas, delivering precise, actionable feedback to Customer Success Advocates. Partnered with team leads during calibration sessions to enforce scoring consistency and uphold policy integrity. Provided targeted coaching and insights to improve adherence, reduce error rates, and strengthen overall support compliance across teams.
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Square | Dec 2019 - Feb 2022

Messaging Advocate

Managed customer communications through Helpshift and Salesforce Service Cloud, maintaining a high standard for Customer Success across all interactions. Applied de-escalation strategies to support users in need, while identifying and documenting bugs for engineering follow-up. Escalated complex cases appropriately and consistently met or exceeded SLAs. Collaborated cross-functionally to uncover solutions, advocate for users, and recommend improvements to policies, processes, tools, and products. Adapted quickly as messaging volume and support demands evolved.

Square | Jun 2019 - Dec 2019

Customer Success Advocate

Supported customers via phone and email using CRM tools, delivering high- quality service across a range of product and account issues. Identified and documented recurring bugs and feature requests, collaborating with engineers for resolution. Advocated for customers by analyzing support trends and recommending updates to internal content and external Help Center articles. Worked cross-functionally to resolve complex cases and serve as a resource for peers.

Bullhorn | Sep 2018 - Feb 2019

Technical Support Analyst

Effectively solve customer inquiries via phone and email, using a CRM software. Hold a high bar for Support when owning customer interactions Identify, document and follow up with engineers on product bugs and features. Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products. Recognize errors and draft improvements to content in the external Support Center and internal documentation. Collaborate with members of other teams to root out answers and be a resource to teammates.

Convergys | Aug 2013 - May 2014

Customer Service Representative

Supported members, providers, and physicians by answering inbound and outbound calls related to pharmacy benefits and healthcare coverage. Ensured every interaction met HIPAA compliance standards and handled sensitive information with care. I consistently met productivity goals and performance guarantees while documenting all calls accurately to reduce legal risk and support continuous process improvements.

My Education

Take a look at my formal education

Bachelor of Science in Data Science and AnalysisUniversity of Missouri-Saint Louis | 2025

About Me

Delores Carey

I enjoy thinking about hypothetical situations and turning them into something practical. I’d love to combine my passion for learning and my data science skills to help solve problems with automation.

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