Planned, budgeted and delivered facial biometrics solution across St. George’s credit card, personal loan and digital mortgage application processes Eliminated the need for customers to visit branch unnecessarily to verify their identity particularly during the most vulnerable COVID-19 circumstances Fastened and improved controls for staff in their “time to yes” Owned and led multiple successful deliveries for Westpac’s biggest transaction and savings products across web and native iOS (including delivery for AML compliance items like DDO) Situated within the Digital Sales Transformation team in Consumer Bank division Fighting all odds to bring our A-game, innovative tech to our customers

MRI Software | Jun 2019 - Feb 2020

Product Owner

Managed Property Advertising, Consumer Apps, Document Management, Public API Integrations Alleviated customer pain point of not being able to advertise properties to partners like REA, Domain, Homely within property management platform — built APIs to support integrations to allow such capability, and implemented FTP flow for XML file transfers for legacy processes Designed and delivered market’s first native and responsive mobile app for iOS and Android for tenants to receive proactive notifications and document sharing from property managers, targeting whitespace of overall tenancy market in Australia Created offshore development processes and scrum schedules as precedent to follow Created standardised GTM processes for Sydney office in collaboration with teams across Canada, US and Sri Lanka

Oniontech | Jan 2017 - Feb 2020

Freelance Translator

Korean <> English translations for preexisting artefacts

MRI Software | Feb 2019 - Jun 2019

Product Owner

Property Management SaaS, biggest market player in real estate and commercial industry globally Managed all things Payment, Receipts and Fees

Mad Paws | Jul 2017 - Jul 2018

Product Manager

p2p e-commerce platform “like AirBnB for pets” Led cross-functional teams to successfully rearchitect website and hybrid app design from discovery phase to delivery Enabled live messaging implementation, improved search algorithms, revised UX/UI with new brand guidelines, created stickiness with loyalty programs and referral flow

Mad Paws | Mar 2017 - Jul 2017

Associate Product Manager

research studies, created frameworks and schedules to collaborate with offshore development teams

Oniontech | Aug 2015 - Jan 2017

Product Manager

Tourist Tax Refund SaaS for MCM Korea, Tencent Korea and Alipay Korea Provisioned world’s first Alipay Mobile Tax Refund service, and assisted in building the foundation for ‘Paperless’ and ‘Immediate’ TRS for vendors within store Managed planning, staffing, implementing and controlling hardware and software from discovery phase to delivery Eliminated the inconvenience of Chinese tourists having to line up for tax refunds at airports, missing out on receiving cash, and being held up from boarding flights

My Education

Take a look at my formal education

AGSM @ UNSW Business School

Marketing Week Mini MBA with Mark Ritson

About Me

PM veteran jumping knees deep in data science

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