- Drive world-class member experience and managing several Large MNCs Accounts - Hit territory NPS target for Relationship / Access - Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team - Keep our teams engaged and inspired - Support direct reports in the creation of a development plan - Spearheading Community Initiatives, in-charge of P&L, building budget - Working with several departments, liaising with building management - Ensure quality and upkeep expectations are being adhered to - Maintain OPEX efficiencies, at or below budget - Drive retention and create new business that is in line with occupancy targets - Hit occupancy targets

WeWork | Jun 2022 - Dec 2022

Community Lead | 21 Collyer Quay

- Lead for APAC's latest and biggest addition, 21 Collyer Quay - Part of the pioneer Building Opening Community Team - Lead for New Member Orientation for incoming members into the Community - Lead for Medallia feedback and following up on key issues - Events lead for building - Interdepartmental liaison for Account Management and resolution

WeWork | Jan 2022 - Jun 2022

Community Lead | 30 Raffles Place

- Managed 20 plus Accounts onsite and achieved 96% Building Occupancy - Oversee portfolio of 3 key Enterprise accounts - Lead sales tour and initiate renewal contracts - Increased Member Check Ins participation by 80% - Provided mentorship and coaching for Community Associate to be proficient and efficient in managing daily building needs - Trained new Community Lead as part of the Shadow Week Program - Raised NPS (Net Promoter Score) by 20% through strategising meaningful relationship building with key stakeholders - Revised New Member Onboarding and Orientation to ensure seamless transition into a co-working environnment

WeWork | Jul 2021 - Jan 2022

Community Lead | Beach Centre | 30 Raffles Place

- Part of the team responsible to revitalise occupancy levels at Beach Centre to 45% since the pandemic - Increased Relationship NPS scores to 54 for BC - Winner of Building of the Quarter (BOTQ) for Beach Centre 2021, Q4 - Provided daily support to 2 buildings, through managing vendors, member check ins and building operations

Cushman & Wakefield | Jul 2019 - Jul 2021

Workplace Delivery Associate

- Certified Change Practitioner by PROSCI, crafted several Change Management Programs for large MNC clients throughout APAC - Delivered over 50 Workplace Strategy reports whilst working with a cross functional team to ensure accuracy - Formulated key Time Utilization Study template updates to support clients throughout Pandemic Redesigned Online Survey template and analysis to streamline findings - Investigative and communication skills to engage stakeholders in understanding the way they work - Delivered over 50 workshops through all levels of an organization - Led over 5 clients simultaneously without compromising quality of content

CBRE Asia Pacific | May 2019 - Jul 2019

Regional Space Planner

- Supported transition of Cushman & Wakefield to CBRE account. - Established space planning parameters for new Regional Headquarter office in Pune, India. - Delivered key reports to assist Management for portfolio management across APAC region.

Cushman & Wakefield | Apr 2018 - Apr 2019

Regional Space Planner

- Enabled 20%+ staff member’s accommodations by re-arranging departmental layout and consolidating office space in Munich and Germany. - Redesigned Space Planning matrix model template for global account to determine accurate calculations. - Optimised 10% space efficiency of Singapore office area by introducing hot- desking for employees and combining zones/workstations. Achieved 20% space efficiency leading to over $20,000 company savings per annum. - Inspected and assured performance of high-profile vendors to increase 15% Headcount of staff in Pune, India. - Formulated key Change Management proposal for moving 2,000 staff into new Regional Headquarters in Pune, India.

Lendlease | Apr 2017 - Mar 2018

Development Assistant

- Cultivated and sustained solid business relations with various vendors to provide several service of the outing delivery in the commercial building. - Redesigned process of consistent management, extension, and launch and saving of Time claim for “Lightning” for 15% unnecessary expenditure company. - Increased 10% area of bicycle parking at end of trip facility by re-designing structures of functions.

Toko Collective | Jul 2013 - Mar 2017

Customer Service Operator

- Sourced around $15,000 economy through enhancement in number of investors across Singapore. - Enhanced business revenue of 10% by actively obtaining new customers for company. - Increased Instagram followers by 1000 through excellent service delivery.

San Churro | Apr 2012 - Jul 2016

Customer Service Team Lead

N/A

My Education

Take a look at my formal education

Master’s Degree in Urban PlanningUniversity of Melbourne | 2015

Bachelor of Arts (BA) in Politics and International StudiesUniversity of Melbourne | 2013

Foundation degree in Business / ITRMIT University | 2007

IGCSE O Levels in O LevelsGarden International School | 2006

About Me

I am a highly motivated and results-oriented individual with a proven track record of success in the co-working industry. I am a team player with excellent communication and interpersonal skills. I am also a quick learner and always ready to learn.

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