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Tainá Townsend

Tainá Townsend

Data Analyst

lululemon | British Columbia, Canada

Technologies

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

lululemon | Feb 2022 - Oct 2022

Warehouse Associate

- Managed day-to-day picking and packing tasks, typically processing more than 1,500 packages in 8-hour period. - Performed inventory control, such as counting and stocking merchandise when needed. - Volunteered to assist with projects, demonstrating a willingness to learn new tasks.
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lululemon | Jan 2022 - Present

Data Administrator

- Responsible for the waving and workflow to all departments in the 2 distribution centers (Delta and Tilbury), and providing direction for the shift. - Continually monitors the order queue for all work streams in the distribution centers by analyzing various reports. - Investigate waving issues and fallout by analyzing reports as well as sending out research to respective teams for resolution and following up to ensure timely action. - Update wave rules based on business needs and monitor for accuracy.

Various Companies | Jul 2019 - Jan 2022

Project Delivery Manager

- Managed more than 30 projects from concept through final delivery related to the development of educational content, configuration of tools and use of technology products. - Analyzed user's needs, managed change, and provided solutions that supported 1,4M users. - Reduced average delivery time from 3 months to 15 days from with agile techniques. - Worked with stakeholders and end users in the planning and development of solutions that will achieve the necessary goals.

Mkt4Edu | Jan 2020 - Apr 2021

Project & Data Analyst

- Played a key role in assisting 3 universities to implement Hubspot. - Introduced a new way of interpreting data and getting insights through dashboards to a team of 45 people. - Created dashboards for data visualization and analysis of the marketing campaigns and in order to track and interpret trends. - Researched and resolved issues regarding integrity of data flow into databases. - Trained users to improve data management, monitored use and suggested improvements.

Affero Lab | Jan 2018 - Jun 2019

Project Analyst

- Successfully delivered more than 30 projects for a plethora of leading global with an average delivery margin of 35%. - Aided consultants and management with complete project scope and costing of projects at conception to ensure that costs were adhered to. - Recommended new procedures and organizational changes based on data collection, which optimized efficiency and reduced costs, increasing the department margin by 27%.

Affero Lab | Apr 2017 - Jan 2018

Instructional Designer

- Worked on over 12 projects in the span of 8 months. - Created comprehensive educational solutions, learning objectives, and methodologies for online and face-to-face training with various levels of complexities inside the project. - Elaborated all the materials of training of the technical and behavioral spheres of the most varied subjects (online courses, face-to-face classes, structured materials, storyboards, instructor guides, lesson plans, practical activities, games, learning evaluations, manuals, and handouts).

Grupo 3corações | Jan 2017 - Mar 2017

Training & Consumer Experience Analyst

- Responsible for implementing training projects for sales channels, electro, and food service in the face-to-face environment in São Paulo and nearby cities. - Administration of the Training strategy and Logistic (including contracts with suppliers to support the demands). - Aligned, communicated, and made the interface between all parties involved in the training process (facilitators, suppliers, other business training collaborators, and other areas).

BASF | Jan 2014 - Jun 2016

Intern of Innovation, Intelligence & Performance

- Supported in the accomplishment of control and follow up of investments and budget of the projects on an Innovation, Research and Development area (Agribusiness segment). - Established standard operating procedure for processes related with to contract with suppliers and new equipments' acquisition, reducing purchase order's delivery time by 66% and reducing costs in 28%. - Analyzed financial data over the past 3 years leading to a reduction of more than $200,000 in corporate card limits and directed more expensive purchases to registered providers with more competitive prices. - Contributed to projects and teams related to the areas of project integration, product development, and open innovation.

Atento Brasil | Aug 2012 - Aug 2014

Project & Data Analyst

- Supported internal consulting of human resources and institutional projects (Brazil and Spain). - Used SQL, and QlikView to compile KPIs and provided recommendations pulled from analysis to leadership using datasets related to more than 150k employees. - Managed the necessary logistics for internal and external training throughout Brazil. Relationship with suppliers, internal customers, and other HR subsystems.

Bradesco | Jan 2011 - Jul 2012

Bank Clerk

- Responsible for the pre-service of the branch, receiving the clients, sorting, and guiding them about the services that the bank offers. - Administrative support to business managers and treasury processes.

Atento Brasil | Jun 2010 - Jan 2011

Human Resources Assistant

- Supported the implementation and pilot of the LMS (Learning Management System). - Managed and analyzed training data for new call center employees, reducing hiring costs and accelerating the hiring decision-making processes. - Logistics of instructors, rooms, and other training materials. - Report/follow-up of training for all areas involved, among other activities.

Atento Brasil | May 2009 - Jun 2010

Operational and Financial Planning Assistant / Control Desk

- Database control of administrative and operational employees. - Dimensioning, forecasting, operational performance, and management of Inbound / Outbound operations’ KPIs. - Financial, monitoring of monthly invoiced amounts, analysis of operating costs, monitoring of headcounts. - Analysis, update, and report of indicators report in spreadsheets and presentations.

Atento Brasil | Nov 2007 - Apr 2009

Customer Service Representative

- Supported ~40 Bradesco customers (legal entities, companies) per day for navigating and performing banking transactions over the website.

My Education

Take a look at my formal education

Doctor of Philosophy - PhD, Business Administration and Management, GeneralUninove - Universidade Nove de Julho | 2022
Fall School Residential Seminar - Entrepreneurship and Innovation, Business Administration and Ma...Grenoble Ecole de Management | 2019
Professional Master of Science in Business, Project ManagementUninove - Universidade Nove de Julho | 2018
Advanced Topics in Project Management, Project ManagementBentley University | 2017
Bachelor's degree, Business Administration and Management, GeneralUninove - Universidade Nove de Julho | 2016

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