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Thais Paulino

Thais Paulino

Sales Account Manager

Sinch AB


My Portfolio Highlights

My New Course

Data-Driven Decision Making in SQL

My New Project

Analyzing Students' Mental Health

My New Workspace

Correlation in Python - Movies

Experienced sales pro with a tourism background, now thriving in tech. Passionate about exceptional customer experiences and data-driven growth

My Work

Take a look at my latest work.


Optimizing Online Sports Retail Revenue


SQL Project - AirBnb

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Google by Coursera Google Data Analytics Professional Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Sinch | May 2022 - Present

Account Manager

Build business by pipeline, identify and sell prospects, and quickly build client relationships. Become the trusted advisor. Identify business opportunities by identifying prospects, evaluating their industry position, and researching and analyzing sales options. Sell products by establishing contact and developing relationships with prospects, recommending solutions. Contribute to team effort by accomplishing related results as needed.
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Farah Experiences LLC | Jan 2020 - May 2022

Sales Manager

· Build and maintain strong, long-lasting customer relationships · Handling a portfolio of over 30 accounts with AED 30m+ in annual revenue · Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment · Implement strategy for responsible industry or sector, as concierge program, tour reps incentive to drive more business to the park. · Utilizing the latest CRM tools, Salesforce, and other internal reporting tools to analyze · Sales interaction and events, product knowledge training and etc. · Deliver Excellence

Farah Experiences LLC | May 2017 - Jan 2020

Assistant Sales Manager


Gloria Hotel | Mar 2016 - May 2017

Cluster Sales Executive

Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Ensure the timely and successful delivery of our services according to customer needs and objectives Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations as needed

Desert Adventures Tourism (KUONI GROUP) | Mar 2014 - Jan 2016

Travel Consultant

Working as travel consultant (Tailor Made) travel sales environment via face- to-face, telephone and email to proactively match customer requests to the company's extensive range of products, maximising all sales opportunities whilst maintaining excellent customer service and ensuring customer retention.

TAM | Jan 2013 - Mar 2014

Airline customer service agent

Dealing with passenger enquiries about flight departures and arrivals checking passengers in giving seat numbers providing boarding passes and luggage labels telling passengers about luggage restrictions weighing baggage and collecting any excess weight charges taking care of people with special needs, and unaccompanied children calming and reassuring nervous passenger.

Alatur JTB | Jan 2010 - Aug 2012

Senior Event Coordinator

Responsible for ensuring all necessary research, planning, space reservations, travel arrangements, accommodations, catering, meeting facilities are in place as necessary to enable to the client to achieve its objectives for each event efficiently and within specified budgetary constraints.

Renaissance Hotels | Apr 2007 - Jan 2009

Sales Assist manager

Carry out all admin duties as required by the Director of Sales such as filing, typing or handling calls. Carries out site inspections and show-rounds as required by the Director of Sales - also bedrooms and if required events space is prepared for site inspections

My Education

Take a look at my formal education

Effective Communication: Writing, Design, and Presentation Specialization University of Colorado Boulder | 2020
Master of Business Administration (MBA), Strategic planningCardiff Metropolitan University | 2020
Bachelor of Tourism, Tourism and Travel Services ManagementFaculdades Torriceli | 2009

About Me

Thais Paulino

Currently helping Enterprises increase customer engagement with personalized communication at scale with videos, calls, and SMS. Aspiring data analysts - Furnish insights, analytics, and business intelligence needed to guide decisions

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