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Thomas Stannard

Thomas Stannard

Senior Operations & Data Analyst

Share with Oscar | Sydney, New South Wales, Australia

Technologies

My Portfolio Highlights

My New Course

Case Study: Exploratory Data Analysis in R

My New Project

Analyzing Students' Mental Health

My New Course

Case Study: Analyzing Customer Churn in Power BI

My New Course

Case Study: Exploratory Data Analysis in R

Things only get done when the data we gather can inform and inspire those in a position to make a difference.

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to R
Introduction to Power BI

My Work Experience

Where I've interned and worked during my career.

Share with Oscar | Jul 2022 - Present

Senior Operations & Data Analyst

Key Responsibilities: • Continued to oversee internal data analytics and operations management. • Granted additional accountability in the domain of project strategy, planning and execution. • Worked more intimately with the lead developer to ensure that new products and technologies are delivered in alignment with data best-practices and our internal analytics environment. • Worked more intimately with VIP commercial clients to present key data insights related to revenue, utilisation and efficiency.
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Share with Oscar | Jul 2021 - Jul 2022

Operations & Data Analyst

Key Responsibilities: • Go-to representative for all things data, writing complex SQL queries for the purposes of research, reporting, forecasting, quality assurance, accounting, operational efficiency and more. • Ownership of internal data collection and reporting powered by SQL, Excel & Data Studio. Presented key analytics to internal leaders on a weekly basis to promote informed strategic decision-making. Developed "self-service" dashboards for both internal stakeholders and large commercial partners to visualize important metrics related to carpark revenue, utilisation, operational bottlenecks and more. • Ownership of customer service operations, including but not limited to: → Customer Service Messaging Platform (powered by Intercom). → Knowledgebase and Standard Operating Procedure Documentation (powered by Guru). → Frequent Training Sessions to Promote Quality Assurance and a 'Customer First' Approach. → Level 2 Escalations i.e. Operational Issues and VIP Client queries. (powered by Slack & Intercom) • Ownership of critical accounting operations, including but not limited to: → Fortnightly User Earnings Payouts. → Commercial Accounts Receivable & Payable. → Refunds & Payment Dispute Resolution. → Fraud Protection Strategy (powered by Braintree & GoCardless). • Ownership of the company website consisting of 100+ pages, edited via HTML and CSS in a Wordpress environment. Assisted in the migration of all existing content to a new website design in late 2021. • Various other routine and ad-hoc projects that fell under the umbrella of Operations, Development and Sales.

tech2 | Feb 2020 - Jul 2021

IT Support Technician

IT issues solved from the comfort of your own home. Key Roles: • Answering the calls of Harvey Norman customers Australia and NZ wide. • Translating techie computer jargon into everyday language and working with the caller to get their tech fixed. • Experience in processing tickets, troubleshooting IT issues and juggling multiple (often competing) KPIs in a fast-paced environment.

Freelance | Jan 2018 - Jul 2021

Wordpress Developer

What's the point of a billboard in the middle of a desert? Experience in: • Website design and creation using WordPress (Strong HTML and CSS. Basic Javascript.) • SEO, SEM and social media marketing. • Blog, flier and web-article creation. • Working with clients one-on-one to understand unique requirements.

Share with Oscar | Jan 2019 - May 2019

Growth Marketing Intern (SEO)

Using the G-Suite to report on SEO and SEM performance. Experience in: • Google Analytics driven SEO targeting all layers of the marketing funnel. • Implementing on-page SEO & performance tweaks. • Defining, measuring and improving customer conversion on-site. • A / B testing landing pages with Google Optimise to improve user experience and engagement. • Dynamic Google Ads search campaigns designed to maximise CPA and CTR. • Keyword-centric content creation for SERP competitiveness.

My Education

Take a look at my formal education

Bachelor of Science in Information TechnologyUniversity of Technology Sydney | 2021
Certificate III in Telecommunications TechnologyTAFE NSW | 2019
Certificate III in Information and Digital TechnologyTAFE NSW | 2017

About Me

Thomas Stannard

Senior Operations & Data Analyst @ Share with Oscar | Power BI | Looker Studio | SQL | R | Python | [email protected]

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