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Thomas Stannard

Thomas Stannard

Senior Operations Analyst

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Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

My New Track

R Programming

Analytical innovator, pushing the boundaries of what data can reveal.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to SQL

course

Introduction to R

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Share with Oscar | Jul 2022 - Present

Senior Operations Analyst

N/A

Share with Oscar | Jul 2021 - Jul 2022

Operations Analyst

Harnessing the power of data to inform strategic decision-making and automate business processes. Key Roles: • Ownership of internal reporting powered by Google Analytics and Data Studio (Fetched via SQL). Presented to company founders on a weekly basis. Also drove external reporting offered to business clients of a certain size or booking volume. • Ownership of the customer service team, performance metrics, training, processes, messaging platform and escalations (all powered by Intercom). • End-to-end ownership of critical accounting processes including fortnightly user payouts, accounts receivable, accounts payable, dispute resolution. • Go-to representative for all things data, writing SQL queries for the purposes of research, reporting, forecasting, quality assurance, accounting, operational efficiency and more. • Ownership of the company website, consisting of 100+ pages, mostly edited through HTML and CSS. Helped migrate all existing content to a new website design in late 2021. • Various other routine and ad-hoc projects that fell under the umbrella of Operations, Technology and Sales.
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tech2 | Feb 2020 - Jul 2021

IT Support Technician

IT issues solved from the comfort of your own home. Key Roles: • Answering the calls of Harvey Norman customers Australia and NZ wide. • Translating techie computer jargon into everyday language and working with the caller to get their tech fixed. • Experience in processing tickets, troubleshooting IT issues and juggling multiple (often competing) KPIs in a fast-paced environment.

Freelance | Jan 2018 - Jul 2021

Digital Marketing Consultant

N/A

Share with Oscar | Jan 2019 - May 2019

Growth Marketing Intern (SEO)

Using the G-Suite to report on SEO and SEM performance. Experience in: • Google Analytics driven SEO targeting all layers of the marketing funnel. • Implementing on-page SEO & performance tweaks. • Defining, measuring and improving customer conversion on-site. • A / B testing landing pages with Google Optimise to improve user experience and engagement. • Dynamic Google Ads search campaigns designed to maximise CPA and CTR. • Keyword-centric content creation for SERP competitiveness.

Haruki Japanese Fusion Restaurant | Dec 2014 - Dec 2017

Waiter

Customer service can make or break a dining experience; regardless of the location, food or reputation of the venue. Experience in: • Fostering a positive and cohesive floor staff. • Managing chaotic environments through calm prioritisation. • Customer service, backend operations and customer dispute resolution. • Hospitality industry and OHS practices.

My Education

Take a look at my formal education

Bachelor of Science in Information Technology, Information TechnologyUniversity of Technology Sydney | 2021
Diploma in Information Technology Professional Practice, Information TechnologyUniversity of Technology Sydney | 2021
Certificate III Telecommunications Technology, Telecommunications Technology/TechnicianTAFE NSW | 2019
Certificate III Information and Digital Technology, Information TechnologyTAFE NSW | 2017
Higher School Certificate Camden High School | 2017

About Me

Thomas Stannard

I love all things IT. Recent projects have allowed me to develop my skills and excel in the fields of: • IT Hardware • Information Systems • Networking • Web Design • Digital Marketing • Managing People & Projects

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