Leading product strategy and execution, collaborating closely with the design and development team. Championing customer-centric innovations while ensuring business viability. Managing stakeholder relationships, steering data- driven decisions, and managing the marketing team in product-led growth initiatives.

Switch | Dec 2020 - May 2022

Senior Technical Writer and Data Scientist

N/A

Pixel Union | Mar 2021 - Jul 2021

Educational User Experience Researcher and Designer

Implemented and standardized research methods for success and documentation teams. Created and supported documentation and tutorials for merchants. Prototyped and developed tools to automate processes. Designed prototypes for future tools around educating merchants about our products.

Pixel Union | Oct 2020 - Dec 2020

Technical App Support Specialist

Assisted and educated merchants on Pixel Union’s app library for Shopify and Big Commence. Installed and troubleshooted apps on merchant’s themes. Supported apps documentation and tutorials for merchants.

Shopify | May 2018 - Aug 2020

RnD Technical Educator

Design, organize and facilitate remote and in person learning opportunities for new hires and current employees of Shopify’s RnD organization. Teach week-long onboarding bootcamps covering topics around development, data science, product and user experience. Help RnD hires get started with their dev environment or tools needed for their role.

Shopify | May 2018 - Aug 2020

Head of Educational Media Production - RnD

Created Shopify’s internal education video production house that focused on the research and development department’s needs. Co-produced educational and entertainment videos, podcast, icons, graphics with a heavier focus on pre and post-production. Tracked video analytics and socializing with stakeholders to make sure we are creating an impact. Managed video distribution, SEO, etc. for all assets of RnD Media on Wistia and uStream. Handled all the internal content libraries information architecture. Researched current trends within the educational film industry and video education industry.

Shopify | Mar 2017 - Feb 2020

Leadership Coach

Facilitated multiple groups of leaders within Shopify, to teach them how to coach one another within a coaching circle. Coached leads one on one for further leadership development. Helped build out the educational content for our internal leadership training program.

Shopify | Mar 2017 - May 2018

Help Center Youtube Video Producer and Data Analyst

Created Shopify's Help Center Youtube Channel from the ground up. Built out the design, distribution and SEO strategy for the channel, which was later reproduced for our international Shopify Help Center Youtube channels and adopted by our Shopify Partner's channel. Later helped with the creation and release of the Shopify Japan Youtube channel. As a single person team, I produced, edited and released three educational videos every week for the Shopify Help Center Channel. Edited and produced videos for the Shopify Partner's, Shopify Plus, and Shopify Japan Channels. Created animations for end cards and openings, as well as made graphics for some of the videos. Tracked and analyzed Youtube and Vimeo analytics to make sure we are creating content that had an impact for all the channels I managed. Managed video distribution, SEO, and marketing for all of content on YouTube, Vimeo and Ustream. Handled the internal and external content libraries information architecture.

Shopify | Jan 2016 - Mar 2017

Tier 2 Support Lead

Lead the first tier 2 remote overnight team of 15 people in four different time zones. Mentored and coached my team from the lowest preforming team to the highest performing team in under six months. Created different practices to make sure information was passed on properly to my team from the day team. Took on responsibilities of our educational content and scheduling for all of Tier 2.

Shopify | Jul 2015 - Dec 2015

Tier 2 Support

Focused on tracking, replicating, investigating and information gathering on emerging issues and bugs on the platform's core or our apps, while using tools like SQL and Splunk. Fixed or shared appropriate information from these issues while working with developers through Github or passing them back. While occasionally making tweaks to the merchant's themes.

Fredericton Arts Alliance | Aug 2015 - Aug 2015

Resident Artist

One week artist in residency program Interacted with public, while creating light art animations

Shopify | Jun 2014 - Jul 2015

Remote Guru

Assisting merchants around the clock via telephone, email and chat with their ecommerce web stores. Helping them with sales, online marketing, billing, technical issues, third party applications and web design.

Department of National Defence | Sep 2012 - Aug 2013

Educational Producer

Created training videos, promotional videos and other forms of video. Worked on film production, data management, video storage management photography, graphic design, printshop work, animation, audio editing, ADR, voice acting, folly and more.

Fredericton Arts Alliance | Aug 2012 - Aug 2012

Resident Artist

One week artist residency program Interacted with public, while producing a short animation with a co partner.

Currie Media | Jun 2008 - Present

Founder

Multimedia Producer | Data Analyst | Consultant

My Education

Take a look at my formal education

UX Research and DesignJuno College of Technology | 2020

Applied Internship Studies, Business ManagementNBCC (New Brunswick Community College) | 2013

Filmmaking, Cinematography and Film/Video ProductionCentre for Arts & Technology Fredericton | 2012

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