Support strategic operations improvement initiatives, and lead and conduct evaluation projects using statistical analysis on talent data to understand effectiveness of initiatives, employee engagement and retention. Communicate findings and recommendation of actions to leaders through effective visualization and data storytelling.

Northwestern Mutual | Oct 2015 - Jul 2017

Data and Analytics Sr. Specialist

Assist metric owners in defining metrics and understanding their performance in relation to their product line and business areas. Provide recommendations which will impact program utilization, resource planning, operational efficiencies and product strategic direction

Northwestern Mutual | Mar 2014 - Oct 2015

Research & Reporting Sr. Specialist

Analyze and report system performance metrics to ensure service and operating levels are met. Combine, synthesize and analyze data through the creation and execution of metrics, models, and reports.

Northwestern Mutual | Jun 2013 - Mar 2014

Metrics Specialist

Responsible for creating, analyzing and interpreting key performance metrics for the help desk environment. Guide trending analysis and identify client needs, providing improvement suggestions that support department initiatives and operating plan. Provide actionable data which may impact resource planning, project management initiatives, operational efficiencies and corporate strategic direction.

My Education

Take a look at my formal education

Bachelors of Science | Mathematics Howard University | 2012

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