Beta

Tyler Milson

Certified

Technologies

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Associate

Other Certificates

Coursera Google Data Analytics by Google

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

MaxSold | Dec 2021 - Jul 2022

Manager of Labs of Data Science

- Implemented a new bidding step wise function which improved average item value by $5 (+16%), roughly translating to a revenue increase of $6M in 2022. - Data Analysis on outcomes of projects and initiatives to assess success - Technologies I worked with included: Python, SQL, HTML, PowerBI, and Google Suite - Performed revenue and costing forecasting analysis to evaluate feasibility of projects and initiatives - Managed structures and ideation process and platforms to enable company innovation - Built out robust proposal for shipping which translates to minimum $10M in additional annual revenue in 2023

MaxSold | Oct 2021 - Dec 2021

Customer Success Specialist

N/A

VidCruiter | Aug 2020 - Dec 2020

Director of Client Success & Operations

- Oversaw operations of VidCruiter’s client implementations and customer success motion - Responsible for enhancing processes and procedures in order to shorten implementation times, generating upsell opportunities, and risk mitigation strategies for VidCruiter’s client base - Responsible for improving the client onboarding experience from first touch after sale through the entire client lifecycle - Defined client lifecycle at VidCruiter and enhances, automated it with help from an Operations specialist - Enhanced onboarding processes for all VidCruiter employees in the Customer Success department - Carried out critical client implementations (big logos, high value clients, etc.) - Responsible for the professional development of all direct reports

Skillsoft | Dec 2015 - Aug 2020

Manager, Customer Success Department

This role has been multi-faceted and has in essence been a journey to grow teams, people, and functions. The following details the methods, sectors, and techniques I used/developed: - Managed a combined team Book of Business of ~30-40M USD, achieving high KPIs - Excels at performance management, coaching, process development/ improvement, and pioneering new functions within the CS group which add to the bottom-line of the company. - Led a team of highly trained business professionals in retaining and growing SMB business contracts always meeting or exceeding targets. - Worked with high-value, strategic companies whose economic value measures in the billions. Helped them succeed and developed high-value processes and practices to enable that success. - Established a team accountable to improve process and procedures in Skillsoft which grew into its own department within Customer Success. - Handles Onboarding of all CSMs hired in North America - Completely revamped internal Onboarding processes and tools to enable a quicker and more thorough Onboarding experience with expansive coach and peer support. - Trained and mentored employees who went on to promotions and highly desired internal movement. - Built out a function for Pooled Account Support in the Customer Success branch and expanded that team from a team of three to approximately 20

Skillsoft | Oct 2013 - Dec 2015

Customer Success Manager

- Managed a Book of Business in the $3-4 M USD range, often exceeding that - Renewal rate minimum of 90% + (not counting new business) - Was extremely adept at de-risking high-risk accounts - Performed ROI studies, payback analysis to aid in client renewal and growth - Managed client relationships and meetings, driving proactive agendas, and using in-house tools and analysis to propel client strategy and engagement - Took part in research and inter-departmental projects - Was a top performer on the team and helped coach and lead others to boost team success

My Education

Take a look at my formal education

Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support ...University of New Brunswick | 2013

Bachelor of Science (BSc), ChemistryUniversity of New Brunswick | 2010

About Me

Suddenly realized last year the best parts of every job I've had were the analysis pieces, so here I am! Looking to upskill and get a role which lets me grow and use my skills to the fullest extent.

Create Your Data Portfolio for Free