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Vic Sanchez

Vic Sanchez

Analyst

Northwest Samar State University

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Curious explorer of data landscapes, seeking hidden treasures.

My Work

Take a look at my latest work.

DataLab

Bike Sharing Demand

course

Intermediate SQL Queries

course

Introduction to SQL

DataLab

Project: What's in an Avocado Toast: A Supply Chain Analysis

DataLab

Project: Investigating Netflix Movies

DataLab

Project: Exploring NYC Public School Test Result Scores

DataLab

Bike Sharing Demand

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Coursera Google Business Intelligence Certificate

Coursera Google Data Analytics

Pendo Product Analytics Certification

Reed Elsevier Certified Lean Six Sigma Yellow Belt (CLSSYB)

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Data Manipulation with pandas

My Work Experience

Where I've interned and worked during my career.

Reed Elsevier | Mar 2014 - Present

Account Support Analyst

Collaborated with stakeholders to optimize agent account setups for accuracy and efficiency. Maintained and updated account information, resolving client issues for exceptional service delivery. Analyzed data to generate performance indicators and executed metrics reporting. Summarized data in MS Excel before presenting updates to stakeholders. Achieved 4.07 Sigma level process improvement via the "Improve Daily Case Completion of the Agency, Implementation Team" Lean Six Sigma project. Earned internal certifications: Certified Agile Associate, Certified Automation Professional, Certified Process Analyst, and Certified Lean Six Sigma Yellow Belt. Achieved multiple awards for excellence, such as Lexis Nexis Risk Solutions Top Performer Award, Quality Assurance Award, and Top Team Player Award.
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Stream Global Services | Mar 2012 - Mar 2014

Customer Service Representative

Utilized my exceptional communication and problem-solving skills to provide top-notch customer support for online self-service functions for the AT&T website. This includes login, account registration, password reset, profile management, online bill pay, and eBill management. Achieved consistent 60% on Customer Satisfaction Survey points, 95% on Quality, and exceeded the average handle time requirement of 10 minutes compared to the general requirement of 12 minutes. Received AT&T Digital Assistance Center Highest Customer Satisfaction Survey for the month of December 2013 and October 2013.

Calbayog Technology Center | Mar 2011 - Feb 2012

Computer Operator

Efficiently encoded diverse documents utilizing Microsoft Office. Skillfully utilized advanced Excel functions including Vlookup, Pivot Tables, and Graphs. Thoroughly ensured the accuracy and completeness of data in finished documents, meticulously proofreading and printing them. Competently handled scanning, laminating, photocopying, file maintenance, and office procedures.

Calbayog Technology Center | Jul 2010 - Jan 2011

Computer Operator

Efficiently encoded diverse documents utilizing Microsoft Office. Skillfully utilized advanced Excel functions including Vlookup, Pivot Tables, and Graphs. Thoroughly ensured the accuracy and completeness of data in finished documents, meticulously proofreading and printing them. Competently handled scanning, laminating, photocopying, file maintenance, and office procedures.

Fil Products Service Television | Sep 2009 - Mar 2010

Technical Assistant

I successfully provided assistance in all technical jobs in the operation, maintenance, and repair of Fil Products Television Inc, Calbayog Branch Cable System. Insured all job orders, complaints, and programs of activities in the Technical Department are carried out properly. Make a daily Progress report on all job-related activities that were accomplished. Performs other functions as assigned by the Supervisor or Administrator.

My Education

Take a look at my formal education

Data Associate in NoneDevelopment Academy of the Philippines | 2023
Bachelor of Science in Electronics and Communication Engineering in Electronics and Communication EngineeringNorthwest Samar State University | 2008

About Me

Vic Sanchez

With 14+ years of diverse experience in customer service, technical assistance, and operations support across multiple industries such as Cable TV and BPO, I possess extensive data management, reporting, and analysis skills. Proficient in MS Excel, i

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