Continuing to collaborate and grow within OVHcloud, my new role as Social Media Tech Support is to provide quality technical assistance on social networks, participate in the animation of the Social Media community by publishing content via Twitter, deployment and maintenance of the Social Media ecosystem by sharing content from OVHcloud Twitter accounts and follow-up the customer relationship.

OVHcloud | Nov 2021 - Nov 2022

Web Technical Support

Some of my responsibilities as a Web Support Technician at OVHcloud is to inform and help clients by email, chat and phone about products and services, solve general and specific problems related to web services (domains, web hosting, emails, Microsoft 365, etc.), quickly identify the type of customer in order to provide adequate answers and solutions to meet customer expectations and keep them updated on the progress of incidents, classifying, escalating and reassigning their requests internally, provide a excellent service listening, analyzing and making recommendations (guiding the customer towards a profitable solution), after-sales commercial support in some cases, attending to customer requests and questions related to payments and invoices (billing), promoting and building the brand image OVHcloud for future clients with solid experience and excellent customer service.

HOSTELS OK INVERSIONES SA | Oct 2021 - Nov 2022

Receptionist

My duties as a receptionist at OK Hostel Madrid is to provide the best experience to our guests. Carrying out check-ins and check-outs, orientations and instructions about the facilities and the city and also managing reservations through CRM are some of my functions as well.

Sobba España | May 2021 - Oct 2021

Community Manager

At Sobba, my responsibilities were managing campaigns with influencers on Instagram and TikTok, social media and sales channels and customer service support. It was also my responsibilities to manage the account of Sobba within the Amazon Marketplaces in Europe.

YOURBAN IND. TEX. | May 2019 - Apr 2021

Brand Marketing Specialist

Working at yourban|store has enabled me to develop my marketing skills. I was responsible for product creation, marketing campaigns, customer service, UX and for the accounting management as well.

SmartKatu | Feb 2018 - Apr 2020

Account Manager

SmartKatu was a project developed in conjunction with a partner. It has allowed me to know in depth the management of client accounts and the development of projects and events. Within SmartKatu I have also exercised administrative functions, campaign management and marketing tools.

DOBO ROOMS | Sep 2017 - Feb 2018

Administrative Assistant

DOBO Rooms was my first professional experience in Spain. I was responsible for the customer service and administrative procedures.

R F Alves - MENDMED | Jun 2016 - May 2017

Technical Team Member

Mend Med has given me the opportunity to manage the technical and customer service support team with 4 people in my charge. My team was responsible for the issuance of invoices, customer service by email and telephone, resolution of incidents and administrative functions.

Grupo Europlan | Sep 2014 - Jul 2016

Office Manager

In the pursuit of developing my professional career, I started working at Grupo Europlan where I started as a receptionist and during my two years within the company I was promoted to Office Manager. During this last position, I had 9 people in my charge, managing customer service, databases (CRM) and the creation and application of customer acquisition strategies.

Get Cobranças | Jun 2013 - Sep 2014

Customer Service Agent

With GET, I was able to develop skills with customer service over the phone. I was selected by my superiors along with other colleagues to enter an internal project to manage clients who no longer had a chance of recovery and it was a success.

Yes! Idiomas | Oficial | Nov 2012 - May 2013

Receptionist

During the summer of this year, I had the opportunity to work in a language school franchise chain that allowed me to develop skills with customer service, managing client files and administrative tasks as well.

Construtora Camargo Corrêa | Feb 2011 - Sep 2012

Internship Trainee

During my first professional experience combined with a Technical Degree, I have worked within the company's Architecture department during the construction of UHE Jirau-RO-Brasil. Some of my tasks as intern were to purchase and quote materials, design plans, manage the physical file and stock management. I also worked alongside the billing and employee service department.

My Education

Take a look at my formal education

Data Science IU Internationale Hochschule | 2024

Higher National Diploma, MarketingEscuela Internacional de Protocolo | 2021

Production and Administration Assistant, Business Administration and Management, GeneralSENAI | 2012

About Me

Experienced professional with 7y in business and marketing now transitioning to the Data Science, seeking to be a 360º professional in this sector, aiming to contribute skills and knowledge to projects, actively improving data skills.

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