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Victor Montanez

Victor Montanez

Student

Strayer University | Charlotte, NC

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Quantitative detective, solving mysteries and uncovering truths in data.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

CompTIA CompTIA ITF+

TestOut TestOut Security Pro Certification

TestOut TestOut Network Pro Certification

TestOut TestOut PC Pro Certification

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Premier Inc. | Jan 2023 - Present

Senior Technical Support Analyst

• Technical Support for the TheraDoc product that Premier offers. Using our Oracle databases to troubleshoot issues and uncover issues with our members data using data analytic skills. • Handle inbound calls and requests as needed while providing excellent customer service • I carry out all of my job responsibilities with minimal level of management involvement and escalate to the appropriate parties when needed • Communicate across the team to solve in the moment problems and adjust strategies to meet our customer’s needs • Build SQL queries to pull and analyze data from various databases for the tickets I am working and share them with the team • Experience working with large datasets • Taken on helping train and mentor less experienced peers as needed by providing cheat sheets and guidance on tickets being worked • Efficient at using Salesforce as I've been able to handled a large case load of over 1,000 cases this fiscal year and work with the appropriate parties to help the department meet desired SLA's. • Every morning I am taking care of the over night alerts that come in our Alert Ops system • Assist and take lead on the Windows Migration projects that our team has to complete which consist of managing communications with the infrastructure team, overseeing server ordering, prepping the servers, creating and assigning tickets, updating the migration spreadsheet, and submitting decommission requests as needed. • Volunteered to help with the Clinical Assistant App for TheraDoc for iOS • Complete Milliman's requests as part of a specialized group to provide necessary provisioning at Premier • I have created multiple cheat sheets as guides to help take care of multiple pager and SE issues that I have added to the teams OneNote • Able to use a multitude of Microsoft 365 products including Office, Excel, OneNote, PowerPoint
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AT&T | Dec 2014 - Jan 2023

Network Support Specialist

• Technical Support for a wide range of AT&T products including mobile phones and wireless devices • Network Support for business/residential customers troubleshooting laptops and desktops • Communicate across the team to solve in the moment problems and adjust strategies to meet our customer’s needs • Ability to apply agile methodology to deliver software development to optimize network performance • Handle inbound calls and requests for maintenance and installs internally • Advanced knowledge on fiber, Coax wiring, in home/business networks, fusion splicing, and • Troubleshoot complex issues either by phone call, text message or in person with customers and/or peers by providing simple, and easy to understand communication • Collaborating with management and peers to train new employees • End-user support installing hardware peripherals such as printers, laptops, mobile devices, monitors, desktops, keyboards, mouse, etc. • Provide primary support for internal and external customers virtually among various operating systems • Assist with opening and escalation service requests and partner to solve any incidents

Wells Fargo | Jan 2012 - Dec 2014

Service Manager

• Partnering with Store Manager daily to set schedules and daily sales goals for store location • Past experience coaching peers to exceed sales/service goals • Providing feedback for career development and growth • Experience interacting in a positive manner with difficult or irate customers • Lead and facilitated daily huddles and meetings • Communicate among multiple platforms and applications • Manage special projects • Demonstrated and commitment to Diversity, Equity and Inclusion. Ensure team members felt included, engaged and involved especially in an ever changing environment

My Education

Take a look at my formal education

Bachelor of Applied Science - BASc, Data Analytics  · (AugustStrayer University | 2024
Data AnalystDataCamp | 2023
Intro to Programming Udacity | 2020
Nanodegree, Programming for Data Science with PythonUdacity | 2020
Graphic Design, Graphic DesignerCentral Piedmont Community College | 2013

About Me

Victor Montanez

Aspiring Data Analytics Professional with 8+ years in IT as a Network Technician managing networks while providing excellent customer service to clients.

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