Beta

Sergei Zemlianoi

Certified

Sales Operations

Techno Associe

Technologies

Mindful analyst, decoding patterns to unravel the big picture.

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Techno Associe Czech | Nov 2022 - Present

Sales Operations Specialist

Maintainig customer relations, Order management, Supply issue resolution, Logistics management, Report production

Memsource | Aug 2020 - Jul 2022

Marketing Researcher

• Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires. • Collected and analyzed data on customer demographics, preferences, needs and market behavior to identify potential markets and factors affecting product demand. • Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software. • Conducted competition monitoring and provided the analytical data to keep up with market. • Created and maintained database of information gathered from research. • Summarized my findings into condensed illustrated reports.

Conduent | Jul 2017 - Aug 2020

Senior Technical Support Specialist

• Worked with customers to understand needs and provide excellent service. • Increased customer satisfaction by resolving issues. • Ensured customer value deliverance within tight deadlines and fast-paced atmosphere. • Devoted special emphasis to punctuality and did my best to maintain outstanding attendance record. • Atomized and prioritized customer issues to identify the best approach. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Used coordination and planning skills to achieve results according to schedule. • Dispatched field service technicians to correct issues requiring in-person technical assistance. • Guided customers through ongoing or multifaceted technical struggles to research long-term solutions.

Transportation department MHMP | Aug 2015 - Aug 2017

Taxi Pricing Controller

• Worked alone and as a part of a team. • Helped the city government enforce taxi registration laws. • Performed mystery customer routine applying theatrical skills. • Provided detailed reports. • Participated in court hearings if the need arose.

Cinema CIty Czech | Aug 2014 - Aug 2016

Consultant and Cashier

• Demonstrated products to help customers try out offerings before making purchases. • Assisted customers with product needs and introduced new store offerings. • Worked directly with stakeholders and customers to understand competitive landscape. • Provided ongoing guest service. • Established long term customer relationships by using effective communication and active listening skills

My Education

Take a look at my formal education

Bachelor's degree, Asian Studies – JapanUniverzita Karlova | 2023

Marketing Communications and ResearchUniversity of Finance and Administration, Prague | 2019

Create Your Data Portfolio for Free