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Eros Pe

Senior Analyst

Fortune 500

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Numbers enthusiast, translating data into meaningful insights.

My Work

Take a look at my latest work.

course

Understanding Data Engineering

course

Introduction to Python

course

Intermediate Python

course

Understanding Data Engineering

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to R
Intermediate Python
Intermediate R

My Work Experience

Where I've interned and worked during my career.

Guild Education | Apr 2022 - Present

Senior Data Analyst

Exercised strong leadership qualities by working closely with product management and engineering to import and validate Assembled data into Snowflake, ensuring seamless accessibility for Looker and Data Science. Interviewed, trained, and mentored new analysts on the team in forecasting, WFM processes, and analytics, demonstrating strong leadership qualities and fostering a 30% increase in team productivity. Conducted A/B tests using Google Sheets, Python, and R to validate strategic hypotheses, and communicated results to directors and managers, leading to a 21% improvement in contact center efficiency and a 16% increase in conversion rates. Crafted customized data sets by generating them in SQL, refining them through DBT, and collaborating with analytics engineering to deploy them into production for Looker and Tableau, resulting in a 40% reduction in data retrieval time for analysts. Assessed Salesforce productivity using SQL on diverse datasets across four departments, enabling the creation of KPIs and FTE forecasts. This optimization reduced costs by over 50%, saving $4 million. Predicted Chat, Phone, and Backoffice demand by employing regression, ARIMA, and causal relationship models, developing them in Google Sheets, SQL, and Python, resulting in a 46% improvement in forecast accuracy.
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The Home Depot | Dec 2020 - Apr 2022

Senior Data & Reporting Analyst

Led forecasting and scheduling plans to staff phones and chat for a new line of business generating over $247 million in yearly revenue that was resulting in a service level above 80% at launch and under 3% abandonment. Trained new employees in forecasting, scheduling, and analytics, covering the use of SQL, Python, and Excel to ensure they are equipped to update forecasts, schedules, and analyze data effectively. Developed SQL models in Google Big Query to automate time series forecasting, resulting in over 40 hours saved by the forecasting team weekly and eliminating the need to use complex Python scripts. Automated contact center analytics in Tableau measuring performance for over 5,000 associates by working with HR, Data Science, and Engineering to get access to specific data sets, cleaning them in SQL, and creating a data pipeline to Tableau.

CarMax | Sep 2017 - Dec 2020

Analyst ll, Workforce Management

Created Tableau Dashboards used by Senior Managers and Directors across 4 contact centers in the United States, measuring performance for 2,000+ associates.

My Education

Take a look at my formal education

Certificate, Accelerated ManagementYale University | 2023
Bachelors of Science in EconomicsArizona State University | 2021

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