Learn Data Skills
Beta
Des Nyanwleh

Des Nyanwleh

Student

Pace University

Technologies

My Portfolio Highlights

My New Course

Introduction to Tableau

My New Track

Tableau Fundamentals

My New Workspace

Competition - hospital readmissions

Data ninja, stealthily extracting insights from complex datasets.

My Work

Take a look at my latest work.

course

Introduction to Tableau

course

Analyzing Data in Tableau

workspace

Competition - hospital readmissions

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Forerunners Technologies Inc. | Aug 2022 - Present

Telecommunications Engineer

Manage numerous PBX installations throughout NYC. Manage port requests for ethernet and fax services Manage, configure and maintain Cisco 8800 series phones. Manage and monitor all voice projects throughout the New York Health Hospitals (Queens Harlem) Provide detailed telephony project management and administration for both a TDM and VoIP base telephony service. Analyze network integrity and monitor performance of servers, Cisco routers, and switches. Provide day to day support for Unified Communication related issues as a high-level escalation point for critical issues. Work with Verizon to resolve external phone line issues.
Show More

Pace University | Aug 2020 - Present

MBA Graduate

N/A

IPsoft | Jul 2017 - Mar 2020

Telephony Engineer/Administrator

N/A

Natilik | Jan 2017 - Jan 2017

UCCE Support Engineer

Managed VoIP telecommunications system design, configuration, implementation, and customer support initiatives. Engaged and managed cross-functional relationships of customers’ technical and operational teams, leveraging strong business alliances throughout initiatives to deploy and support Cisco Unified Contact Center Enterprise (UCCE) systems. * Provided system engineering and support to more than 150 UCCE customer accounts; implemented and supported UCCE solutions according to customers’ business requirements and service-level agreements. ensuring the stable and continuous operation of enterprise communications systems. * Handled emergency outages to restore business-critical call center operations, conducting all system administration and triage needed to quickly bring systems and services online. * Coordinated equipment service and repairs with internal and external providers, handled follow-ups and escalations, and directly communicated status updates to customer teams. * Utilized and configured Cisco UCCE 9.x/10.5 /11.5, Cisco Unified Customer Voice Portal (CVP), OAMP, Finesse, Cisco Unified Intelligence Center (CUIC), AW-HDS, SQL Queries, Active Directory, and ICM Scripting.

Tiffany & Co. | Jan 2016 - Jan 2017

UCCE Consultant

Provided customer-facing consultations and technical support, acting as the primary point-of-contact throughout all enterprise UCCE implementation and support efforts. Ensured that engineering, project management, and support deliverables aligned with technical and operational objectives. * Delivered comprehensive consultative, technical, and operational expertise throughout initiatives to develop new UCCE solutions that enabled streamlined, efficient, and cost-effective voice solutions. * Installed, administered, and serviced Cisco UCCE platforms throughout all Tiffany corporate and outlet locations, configured systems according to complex business, call center, and outlet store requirements. * Programmed system features, including call scripts, call routing, agent groups, user configuration/grouping, and all other system functions. * Set up Active Directory, SQL queries, Calabrio, codecs, and all other services required for optimum enterprise UCCE system operations.

Cisco Systems | Jan 2013 - Jan 2016

Engineer, Network Consulting

N/A

Cisco Systems | Jun 2012 - Mar 2013

HCS Software/QA Engineer

Conducted solution and feature testing for the Cisco Hosted Collaboration Solution product; worked with testing, QA, project management, and development teams to identify and resolve performance issues with software code, features, and functionality. Verified, evaluated, and documented software integration and performance across multiple solution deployments, ensuring proper operation of products prior to release to market.

City of Durham | Jan 2011 - Jun 2012

Network Analyst

Delivered IT systems and network analysis expertise in alignment with IT objectives. Serviced all hardware and software platforms throughout the organization’s business enterprise. Interfaced with management, service providers, and vendors regarding technical issues, and served as top-level escalation point for technology support incidents.

United States Air Force | Oct 2005 - Oct 2009

Military Police Officer | RANK: Senior Airman (E-4)

deployed, and rescue operation in response to emergency situation. Conducted service deployments to Iraq October 2008 – March 2009 and November 2006 – June 2007. * Trained and evaluated 7 co-workers, providing appropriate feedback regarding performance and training requirements. * Supervised 2 Airmen on security and apprehension protocols. Completed all job assignments on time.

Mars Hill College | Jan 2003 - Jan 2004

Student Recruiter

Contacts and meets high school students. Provides information regarding admissions and program requirements to prospective students and parents via phone, mail and personal visits; follows up with mail or phone call, as appropriate. Works with recruitment staff to coordinate assigned activities. Assists new students with the enrollment process including advising, placement testing administration, and registration of first-time students.

My Education

Take a look at my formal education

Strayer University
Strayer University

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • Create Your Data Portfolio for Free