-Compiled monthly agency performance metrics for Citywide Performance Reporting. - Utilized project management methodologies and standard best practices to manage multiple cross-division level projects. - Documented project scope and specifications for all unit level projects. - Assisted other Division Directors with operational and process management, including the development of analytic tools to address areas of need and provide for the ability to monitor fundamental key indicators that measure progress. -Performed research activities and prepare written reports by collecting information of both current and historical nature for use in the preparation of executive summary/change request reports. -Developed designed, and updated databases to support internal business processes and data analysis. -Worked with UI/UX designers to generate UX/UI design artefacts (wireframes, mock-ups, site maps, etc.)

NYC Human Resources Administration | Apr 2017 - Jun 2018

Technical Business Analyst

-Liaised between various New York City technological department and Human Capital Management of Human Resource Administration -Oversaw the database integration between two merging city agencies; Human Resources Administration and Department of Homeless Services by leveraging Excel and SQL -Summarized employee data to structure sophisticated reports on training budget forecast for following year. -Meticulously sorted through front-end data from employees to ensure claims were compliant with agency regulations and standards.

CAMBA | Jun 2016 - Feb 2017

Client Analyst

-Screened financial documents of clients to determine if there are eligible for community based housing subsidy -Acted as a liaison with city agencies, landlords and clients seeking housing - Monitored budget transfer activity through the month to ensure that proper documentation is supplied and that transactions are properly authorized. -Developed queries to provide information on budget transfers, budget balances, missing fields, and position budget data.

Chase | May 2015 - Jun 2016

Alerts Analyst (Global Compliance Operations)

- Collected and documented data, including alert investigation, or Suspicious Activity Report history; Know Your Customer information; relevant account and transaction data; plus any other required information to assist the investigation and prevention of money laundering. - Reviewed and analyzed underlying data gathered to assess reasonable cause to escalate an alert to Investigations Department or to clear the alert - Wrote dispositions and fully documented all alerts, including supporting data, analysis and rationale for disposition, within the case management system in a timely manner

Citi | Feb 2012 - May 2015

Operations Analyst

- Managed account reconciliation of the daily wire and accounts payable/ receivable entries made by Front-end to Back-end Operations in India and the Middle East. Accurately processed 200 foreign checks and securities per day. - Assisted with Anti-Money Laundering Compliance Training for new employees, particularly in regards to the identification and reporting of suspicious transactions. - Conducted monthly departmental quality control assessments to ensure customer confidentiality was met. -Managed account reconciliation of the daily wire transfer, accounts payable/ receivable entries for Front-end to Back-end Operations throughout the United States. - Provided excellent customer service to bank clients and financial advisors. Resolved customers’ and advisors’ queries on account openings/closures, transfers, and general activities. Worked closely with the Private Bank Team to maintain adherence with standard documentation policies and procedures. Provided guidance and training to both new and existing team members on proper use and protocols. - Prepared and approved loan documents such as line of credit, letters of credit, and ACH transfers to expedite loan closings. Supported Originations and Portfolio Teams to ensure loan approvals aligned with bank policies and procedures. - Worked with sales teams to underwrite lines of credit, term loans, letters of credit, mortgages and other banking products for relationship amounts of up to $10MM. - Reviewed loan application package to determine if further actions were required such as ordering borrower’s credit and/or requesting additional information on a property. When necessary, contacted and worked with Regional Managers, vendors, and customers to efficiently resolve discrepancies found in loan packages.

Hospital for Special Surgery | Jan 2011 - Dec 2011

Client Support Analyst

- Reviewed and verified accuracy of billing and supporting documentation as required - Executed complex bills in a timely manner (i.e. multiple discounts by matter, split-party billing, preparation of electronic bills) - Created a new billing format to increase efficiency - Point person between doctors, clients and secretaries in order to verify accuracies & prevent double billing

Standard & Poor's | Jan 2009 - Dec 2010

Data Associate

- Administered document and system access rights and revision control to ensure security of system and integrity of master documents. - Implemented electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. - Identified and classified documents or other electronic content according to characteristics such as security level, function, and metadata. - Developed or configure document management system features, such as user interfaces, access profiles, and document workflow procedures.

JPMorgan Chase & Co. | Jan 2008 - Dec 2008

Data Associate (Compliance)

- Retrieved electronic assets from repository for distribution to users, collecting and returning to repository, if necessary. - Prepared support documentation and training materials for end users of document management systems. - Prepared and record changes to official documents and confirm changes with legal and compliance management staff. - Exercised security surveillance over document processing, reproduction, distribution, storage, or archiving. Implemented scanning or other automated data entry procedures, using imaging

Brooklyn College | Sep 2006 - Dec 2007

College Assistant

records, rosters, directories and schedules. - Prepared agendas, distributed information or invitations and assisted with set-up of meetings/events - Scheduled appointments between department faculty and students - Sorted and distributed mail to faculty members. - Answered telephones and place calls quickly and efficiently. - Handled overnight shipping, couriers, certified mail and other special shipments.

My Education

Take a look at my formal education

Certificate, Data Analytics ---SQL, Tableau, ExcelGeneral Assembly | 2016

Bachelor’s Degree, Business management and FinanceCity University of New York-Brooklyn College | 2007

Associate’s Degree, Liberal Arts and Sciences/Liberal StudiesKingsborough Community College | 2001

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