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Ernesto Beltran

Ernesto Beltran

Certified

head of customer success

na

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Introduction to Python

My New Project

Introduction to Notebook Projects

Insights architect, designing structures of knowledge with data as the foundation.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Python

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Introduction to Python

Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate Python
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Karbon | Jan 2021 - Present

Customer Success Manager Analyst

N/A

UC San Diego Extension | Feb 2020 - Aug 2020

Data Analyst, Data Engineer, Database Administrator, SQL Developer, Data Scientist

• Pivot Tables, VBA Scripting • Modeling, forecasting • Python, NumPy, Pandas, Matplotlib, API Interactions • MySQL, MongoDB, ETL • HTML, CSS, Bootstrap, Dashboarding, JavaScript Charting, D3.js, Geomapping with Leaflet.js • Tableau • Big Data Analytics with Hadoop, Machine Learning
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NoteVault | Jan 2016 - Dec 2019

Head of Customer Success Department

★ Increased revenue year to date by 21% ★ Reduced churn year to date by 60% ★ Build the departments 1st procedures, workflows, and email workflows ★ Improved the billing department from 4 people and 4 days monthly to 1 person 4 hours monthly by creating a spreadsheet with formulas to track existing contracts, expiration dates, number of paid licenses per contract, and with the use of pivot tables. ★ Automated the billing department from 1 person 4 hours to being automated monthly. ★ Scaled and leaded a team to oversee and execute customer on-boarding, training, customer retention, and grow existing accounts. ★ Consistently monitored renewals and performed cross-sell upgrades. ★ Traveled throughout the US to effectively manage over 400 accounts. ★ Collaborated with account managers to step in before the final sale with larger accounts to start the on-boarding and training process pre-sale to increase chances of converting prospects to customers. ★ On-board an average of 8 to 10 companies each month. ★ Created processes and workflows for use throughout the company. ★ Assist Controller reconciling accounts ★ Assist Controller balancing revenue

NoteVault | Jul 2015 - Jan 2016

Account Manager

★ Worked with the VP of Sales to develop plans detailing how to meet sales goals ★ Followed up and qualified new prospects from inbound leads or customer requests from marketing. ★ Matched products and services to customer requirements. ★ Closed sales for defined products and services. ★ Administered contracts. ★ Prepared and negotiated customer quotes and proposals. ★ Remained current on changes and developments in the product and service infrastructure. ★ Ran effective, consultative and persuasive meetings with customers to properly represent the company’s service benefits. ★Saas (Construction) Sales

j2 Global | Aug 2010 - Jul 2015

Sales Account Manager

★ Saas ★ Managed account requirements for consumers, small businesses, big businesses and Fortune 500 clients at the provider of cloud-based, business- critical communications and storage messaging services. ★ Achieved aggressive monthly and quarterly goals. ★ Generated bonuses for continuous rates of 90%+ call quality. ★ Tailored service consulting to specific client requirements. ★ Built solid relationships and developed complete service packages with multiple lines of service, rate plans, features and add-ons. ★ Worked with inside sales to accelerate sales processes. ★ Ensured the finalization of processes and procedures during client onboarding. ★ Established contact procedures for new accounts. ★ Expanded relationships and upgrades with key decision-makers. ★ Developed a pipeline to meet sales goals.

My Education

Take a look at my formal education

Data Science and Data Visualization UC San Diego Extension | 2020
Bachelor of Science - BS, Business Administration Concentration inUniversity of Phoenix

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