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LaToya Washington

Data Science MS Student

UW-Eau Claire

Technologies

My Portfolio Highlights

My New Course

Understanding Data Science

My New Track

Understanding Data Topics

My New Course

Understanding Data Science

Quantitative pioneer, venturing into unexplored territories of data exploration.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Understanding Data Engineering

course

Understanding Cloud Computing

course

Understanding Data Science

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Power BI
Understanding Data Science
Understanding Cloud Computing
Understanding Data Engineering

My Work Experience

Where I've interned and worked during my career.

High School | Aug 2021 - Present

High School Mathematics Teacher | Internship Coordinator | After School Program Coordinator

N/A

Young Enterprising Society | May 2017 - Dec 2022

STEM Instructor / Tech Administrator

*Facilitate E-commerce classes for adults, educating them on how to start their own businesses and sell products/services online. *Facilitate STEM classes for middle and high school students, exposing them to different activities and encouraging critical thinking to solve problems in more than one manner.
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Navient | Sep 2018 - May 2020

Software Engineer

• Create, test and implement new interfaces, test applications and monitor systems performance • Generate ad hoc reports, format data for clients and management, analyze data and communicate results • Administer user security, assist clients and staff with daily business needs and troubleshoot application issues

Thermodata Corporation | Oct 2017 - Dec 2018

Business Analyst /Application Developer

N/A

Loreto Innovation | Jun 2015 - Dec 2018

Software Engineer (Co-Founder)

Worked in a Startup Accelerator Program with 9 Start-Up companies in different STEM functional areas, in both a learning capacity as well as producing a real product. Worked in a team environment from inception towards a prototype of an aerial and water submersible drone. Identified and consulted with different potential customers, peers and mentors regarding their potential need, use for, and feedback on how to improve the product. Identify, test and analyze different mechanical and software issues that arise and debug to ensure the product functions properly.

ARI Network Services, Inc. | Dec 2015 - Aug 2017

Technical Support Specialist

*Provide technical support for customer software applications, including proprietary software and website support. *Address and resolve customer inquiries, problems and complaints regarding products in a timely and accurate manner. *Responsible for monitoring, troubleshooting, and supporting customer software applications. *Initiate, update, track, and close tickets through work order system. *Enter all required information into the CRM systems to create and maintain customer database, ensuring accuracy and timeliness. *Escalate complex issues to appropriate staff. *Complete and maintain all required paperwork, records, documents, and tech support logs according to established procedures. *Recognize, document and alert the supervisor of trends in customer calls. *Recommend process improvements.

Wells Fargo Home Mortgage | Jul 2015 - Nov 2015

Loan Document Specialist IV

*Processed closing documents and ensured compliance for loan products *Interpreted policies while analyzing applicant, property and documentation *Ordered all required verifications, documentation and subsequent follow-ups *Provided guidance and training to other loan documentation team members *Managed assigned pipeline of 60+ loans daily and/or assign new loans to other loan team members *Acted as a liaison between lenders and legal department

Wells Fargo Home Mortgage | Nov 2011 - Jul 2015

Loan Adjustor Specialist

* Processed mortgage modification requests for both internal and government programs * Analyzed customer's financial information, credit bureau reports, and recorded financial information * Ordered and analyzed property appraisal reports * Gathered required financial documentation for loan modification * Documented customer's financial hardship in detail and coached minimizing hardship * Prepared customers financial information and documentation to ensure underwriting compliance regulations were met * Worked on special projects, pulled daily reports and distributed workload to team *Displayed excellent organizational skills, utilized conflict resolution, communication skills, and time management to balance work pipeline * Displayed a high level of proficiency while utilizing proprietary systems and databases

Wells Fargo Home Mortgage | Sep 2007 - Nov 2011

Collector III

standing; including discussing workout options, re-payment plans, etc. *Provided above and beyond customer service, and a focus on quality. Represented the company in a professional, positive manner, contributing to the improvement and retention of customer relationships. *Responsible for using an automated dialing system to initiate customer contact and indentify customer's reason for delinquency. Also responsible to take incoming customer calls to process payments, handle routine inquiries and occasionally field complaints from customers regarding services. *Collected on designated high risk delinquent accounts. Maintained good customer relations with borrowers and effectively solved problems in an effort to resolve account delinquency and prevent losses. *Adhered to company policies and procedures, demonstrated good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiated account resolution and accurately annotated and documented actions within the collection systems while maintaining company performance and productivity standards. *Maintained up-to-date customer contact information in the collections systems. *Required to support other queues to facilitate teamwork in the department. *Assisted other team members with calls as needed, as a Senior Collector, responsible for handling and de-escalating calls. *Served as a resource/subject matter expert and provided training to fellow team members buring onboarding, training and transition to the collections production floor *Required to initiate external contact with customers and may performed advanced loss prevention activities

Kohl's Department Stores | Jun 2005 - Sep 2007

Late Stage Collector

*Assisted customers with finding solutions to maintain sound credit and financial standing *Analyzed customer financial data, discussed workout options, re-payment plans, settlements and payoffs. *Went above and beyond to provide excellent service to the customer, while ensuring business needs were met. *Reached Million Dollar Collector recognition, two consecutive years *Focus on quality and compliance with FDCPA regulations and business guidelines. *Representing the company in a professional, positive manner, contributing to the improvement and retention of customer relationships. *Used an auto dial system to initiate customer contact and discuss a customer's reason for delinquency and ways to resolve the debt. *Took incoming customer calls to process payments, handle routine inquiries and occasionally fielded complaints from customers regarding products and services.

Children's Hospital of Wisconsin | Sep 2006 - Jan 2007

Finance Intern

*Filed purchase orders and accounts payable documents in chronological order by Vendor. *Assisted with mailing and generating outstanding work orders. *Assisted the team with various tasks as needed.

Gap Inc./Old Navy | Apr 2004 - Aug 2005

Sales Associate

*Assisted customers with product selection, while driving sales of additional products. *Provided checkout services to customers for order purchases and returns *Assisted customers with opening of brand credit cards. *Ensured sales floor was neat and maintained. *Worked with receiving during unloading of inventory and floor stocking. *Participate in periodic inventory counts.

UW-Whitewater Alumni Association | Jan 2004 - May 2004

Phonathon Caller

*Used an automated dialing system to solicit donations from Alumni for the Univerity of Wisconsin Whitewater

My Education

Take a look at my formal education

Master’s Degree, Data ScienceUniversity of Wisconsin-Eau Claire | 2024
Bachelor’s Degree, Finance/Information Technology Management  · (MayUniversity of Wisconsin-Milwaukee | 2015

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