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Paul Madduma

Paul Madduma

Student

Not Listed

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Champion of data ethics, navigating the fine line between insights and privacy.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to Python

course

Intermediate Python

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

AGE - Advanced Gerontological Education | Jan 2021 - Present

Client Service & Support Agent

• Provides Website Ecommerce support front line contact for AGE including answering phones, handling basic customer inquiries, prioritizing queries in a customer-focused, professional, and timely manner. • Tier 1 tech support; troubleshooting, diagnosing, and solving user issues such as customer and client password resets, and account access. • Office 365 user administration i.e., electronic file management, data security and storage solutions and the maintenance of operating systems. Use of SharePoint, Word, Excel, Outlook, OneDrive, Teams, Azure Active Directory, etc. • Manages main incoming email support by prioritizing and forwarding emails and responding to inquiries. • Maintains a client response system to address the queries of the customers and provide them with clear, concise solutions using NetSuite. Main Responsibilities: Customer Service, IT Technical Support, Non-profit / Healthcare Administration
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Retail Council of Canada | Jan 2020 - Jan 2020

Web Marketing Intern

creating, organizing and publishing content using mostly WordPress and Drupal.

Freelance | Jan 2020 - Present

Freelancer

N/A

The Barracks Inn | Jan 2017 - Jan 2018

Night Auditor - Front Desk Agent

processing payments and reservations for guests. • Performs routine property inspection, conduct security checks, auditing statistical data and balancing cash using property management software system. • Sells room and event accommodation to the current and prospective customers. • Collaborates with maintenance staff in ensuring sufficient supplies for housekeeping, food and beverages, and various amenities. • Provides guest support and amenities to generate high quality of hospitality services and great customer satisfaction.

Hamilton Public Library | Jan 2016 - Jan 2018

Library Page

• Prepares and organizes tasks for distribution, pack/unpack library, school and community materials and transit delivery. • Performs routine checking, filing, gathering statistical data and transcribing of information for inventory records using database software systems. • Coordinates in the facilitation and development of various library programs. • Implement, promote and educate community programs to the public. • Sorting library materials for check-in, displays, and load requested materials for customer requests with high accuracy. • Providing support and collaboration on team-based activities to Information Clerks in customer requests and various operational tasks.

Hamilton Public Library | Jan 2010 - Jan 2018

Library Page

Multitasking activities with the use of Virtua and Bibliotheca check-in software in organizing library items for shelving, returning and/or borrowing. Coordinate with librarians and information clerks for recreational and literacy programs that promotes community engagement.

My Education

Take a look at my formal education

McMaster University
Mohawk College

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