Supervised Data Operations(DNA) remote team to support Quarterly Presentation for Executive Review Completed Process improvement project on data delivery strategy reducing the processing time by 40% Provide expertise and reporting advancement on customer related subject areas • Cycle Time • Asset inventory and product usage • Customer Ecosystem • Order Back log • Customer Acquisition Coordinate Stakeholders and IT to create and Implement Business Requirement Documents into functional reports for dashboarding and ingestion

Equinix | Mar 2016 - May 2019

Global Business Operations Data Analyst

• Collect requirements from multiple departments across all regions for reporting metrics. • Produce BI dashboards and adhoc reports for executive management, process improvement groups, and special project teams. • Coordinate with IT developers to procure data sets and modify queries directly from internal and external systems. • Participate in trainings, working sessions, and cross-functional workshops for various programs. • Hire and train a team of data analysts for data transfer creating structured processes and providing applicable business rules. • Provide analysis and solutions to major and minor hurdles in data migrations.

Equinix | Aug 2015 - Mar 2016

Global Operations Data Analyst

• Created, updated, and published reports and presentations of operations metrics • Communicates appropriate information to key stakeholders and provides timely issue resolution.

Equinix | Oct 2014 - Aug 2015

Jr. Financial Analyst Global FP&A

• Assisted the Corporate FP&A team on various reporting and financial system enhancement activities. • Learned the existing financial and Key Perfermance Indicator management reports. • Developed hands-on knowledge of Hyperion planning and reporting system. • Helped the team implement new system features and enhanced the reporting capability. • Documented the systems processes and shared with other various teams. • Gained knowledge of data center development cycles, capital expenditure investments, capacity, and utilization.

P.F. Chang's China Bistro | Jul 2014 - Dec 2014

Server

N/A

Zoom Wireless | Jul 2013 - Jun 2014

Store Manager and Certified Sales Manager

• Managed day to day operations of a cellular retail store. • Communicated with vendors to maintain store inventory including mobile devices, accessories, and office supplies. • Design and implemented marketing campaigns with local companies to increase customer traffic. • Trained and managed a team of Sales Consultants and increased commissions by creating a positive customer experience. • Customer account reconciliation and analysis to gain potential leads and bill adjustments. • Developed new store culture to differentiate our business in the community and overcome industry benchmarks.

Atlantic Bay Mortgage Group | Nov 2012 - Mar 2013

Financial Clerk

• Responsible for requesting wire transactions from third party lenders. • Analyzing purchase advices from sales of loans for accurate amounts and calculated interest. • Participated in maintaining mortgage portfolio and collections. • Developed expertise in mortgage industry programs and compliance thresholds. • Prepared and maintained reports for amortization schedule of payments and other accounts. • Responsible for customer service line for mortgage payment and account inquiries. • Worked with multiple departments to resolve discrepancies with system records.

P.F. Chang's China Bistro | May 2008 - Aug 2012

Server/Expo

• Updated and added features to catering order form spreadsheets • Coordinated kitchen to improve quality and speed of service • Developed relationships with guests to personalize their experience

Hampton Roads Transit | Mar 2012 - Apr 2012

Business Development and Sales Intern

• Developed spreadsheet tools to organize and track contract progress and monthly revenues • Formulated a contract coding system used to create uniform names to track services rendered and related vendors. • Organized invoices and improved communication with other departments.

Ampco Parking Systems | Jan 2007 - May 2008

Site Supervisor

• Responsible for safety and performance of teams up to 15 individuals • Handled cash from afternoon parking activities • Recognized for increase in productivity and promoted twice

Auto Bell Carwash | Oct 2004 - Aug 2007

Assistant Manager

• Handled closing revenue reconciliation and bank deposits • Maintained inventory and processed supply orders • Repaired and maintained car wash equipment

My Education

Take a look at my formal education

B.S., FinanceOld Dominion University | 2012

AS, Business AdministrationTidewater Community College | 2009

Business AdministrationVirginia Commonwealth University | 2008

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