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Xander Harney

Xander Harney

Technologies

My Portfolio Highlights

My New Course

Introduction to Tableau

Insights evangelist, spreading the gospel of data-driven decision-making.

My Work

Take a look at my latest work.

course

Introduction to Tableau

course

Analyzing Data in Tableau

course

Creating Dashboards in Tableau

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Klaxoon | Nov 2020 - Present

Operations Analyst

=>Created live KPI dashboards, enabling client health and employee performance tracking =>Provided data analysis to support contract renewal negotiations =>Developed new processes and features in CRM tool to facilitate and automate work =>Trained and supported internal teams in using data and internal tools Tools used: Excel, Excel Power Query, Totango (CRM), Zendesk Explore
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Klaxoon | Nov 2019 - Nov 2020

Customer Success Manager

=>Ensured successful adoption of Klaxoon software solutions for 40 clients =>Analysed product usage metrics to create tailored success plans =>Measured client health to define priorities and retention actions =>Facilitated client coaching calls and product discovery sessions

FRANCE INVENDUS | Oct 2018 - Nov 2019

Marketing Project Manager

Responsible for varied IT, marketing and operational excellence projects =>Managed creation of e-commerce website, which brought in new customers =>Defined and implemented a new drop-shipping method to increase profits =>Conducted audit resulting in retention of two high-performing employees

FRANCE INVENDUS | Nov 2017 - Oct 2018

Product Manager Food and Drink

=>Definition of buying/selling prices, promotions and stock management =>Management and validation of the work of three assistants =>Keeping up with market trends and laws for a family of products =>Handling of supplier disputes and communication with sellers

Maison Rouif | Aug 2016 - Sep 2017

Marketing & Sales

Right hand man to the Director of a Wine Broker Sales - Marketing - Design - Accounting - Logistics - HR - Participation in the definition of the strategy of the company - Prospecting and sales to B2B and B2C customers in France and abroad - Organisation and participation in professional Expos (including Prowein Dusseldorf, wedding expos) - Stock, supplier and delivery management - Creation of e-commerce site and marketing materials - Recruitment and management of interns

Hiving | Feb 2014 - Jul 2014

Community Manager

Full-time internship at a start-up in Paris - Management of Australian and UK user base - Customer service and content creation for social media - Translation of the company website and marketing materials - Analysis of website performance though Google Analytics - Collaboration with web developers to improve the website - Training of new interns

European Youth Parliament Ireland | Apr 2013 - Apr 2014

Public Relations Officer (Part-time)

I was in charge of the public image and communications of EYP Ireland. This included organising media exposure in local newspapers and radio about the events we held, as well as creating marketing materials to represent the organisation. I was also responsible for the up-keep of our website and social media platforms.

European Youth Parliament Ireland | Jan 2009 - Jan 2011

Alumni

I participated in about 4 conferences per year. Either as a chairperson, journalist or organiser. These conferences bring together young Europeans to discuss and debate European issues and resolve them through resolution writing in groups. The experience has allowed me to build leadership, team work and public speaking skills.

My Education

Take a look at my formal education

BA Global Business and French Reims Management School | 2015
BA is Global Business (and French), BusinessDublin City University | 2013
Malahide Community School | 2011

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