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Michelle O'Donnell Evans

Michelle O'Donnell Evans


Health Service Executive | Dublin


My Portfolio Highlights

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Introduction to Python

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My Work

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Introduction to Functions in Python


Introduction to Power BI


Introduction to Python

My Certifications

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Other Certificates

Dublin Business Scholl Higher Diploma in Science in Data Analytics

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Health Service Executive | Aug 2022 - Present

Data Analyst for AMRIC | Acute Operations - Grade VII at Health Service Executive


Health Service Executive | Nov 2021 - Aug 2022

Contact Management Programme Support and Investigations Operations Manager - Grade VII

● Providing management oversight and leadership to a specialised team of 7 who provide support to the CMP and investigate, resolve, and troubleshoot issues on behalf of the CMP, and attaining productivity and quality targets, understanding and coordinating the communication of process changes and escalating issues of concern to CMP management ●Ensuring clear lines of accountability and effective management of all direct reports and ensure that risk is effectively managed through compliance with all employment policies and practices of the HSE. ● Complete performance management of direct reports identify training and development needs ● Managing the day-to-day activities of the team, including staff attendance and adherence, setting, and attaining productivity and quality targets for the team, coordinating training and coaching activities for the team and clearly communicating process changes in a timely manner to team members. ● Lead and manage interfaces between the CTCs, DPHs, Labs, 3rd party providers and other key stakeholders ● Communicate changes, enhancements, and recommendations of business processes and protocols to CMP management and stakeholders as required ● Create process models, specifications, diagrams, and charts to provide direction and clear communication to stakeholders and management on issues and recommendations ● Refining and providing management information and reports on CSI operations as required ● Providing critical analysis of elements of business where improvements can be achieved and implementing agreed initiatives ● Developing effective and robust collaborative/team working relationships with key internal and external stakeholders ● Carry out any other relevant duties as may be assigned from time to time by the General Manager
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Health Service Executive | Apr 2021 - Nov 2021

Contact Management Programme CovidCare Tracker National Super User Grade VI

• Coordination of UAT testing with NSU team, including regression & sanity testing requirements prior to each CCT release, log bugs and change requests on behalf of the team • CCT Training Management - coordination of CCT systems Training schedules aligning with E&T induction training and provided of same training as required • Mailbox management – tracking of incoming queries for reporting and reference • Problem Solving of email/phone queries from CTCs, Public Health and other stakeholders • Weekly National Superuser Forum with Super Users based within Dept. of Public Health and Contact Tracing Centres • Running and management of Daily Case & Contact reports, platform oversights report and Daily Operational Reports • Updating monthly roster and annual leave management for NSU team locally and via NICE (Abtran) scheduling/rostering service • Development of quality tools for CCT Training in conjunction with Data Quality Framework Streams • Liaising with other teams and stakeholders within the CMP such as the Data Processing Team, Education & Training, clinical teams as part of the evolving CMP process • Updating and review of documentation for the systems aspect of the CMP, User Manuals, Systems Work Instructions, SOP documents • Coordination of integration of NSU Team with Covidcare Investigations Team to form CSI Team - ongoing

Health Service Executive | Sep 2020 - Apr 2021

Contact Management Programme Covid Care Tracker National Super User Grade V


Irish Distillers | Mar 2020 - Aug 2020

ICT Systems Tester & Global Markets Admin

• GDPR compliant CMS Portal Management – Managed through the Thyme IT CMS portal • Reporting KPIs – Using data from SAP to build reports of ICR Co-ordinator KPIs • ICT System Testing - Automation Upgrade Project – Upgrading of SAP and Thyme IT systems • Testing of new systems in test environment prior to launch in live systems • External Stakeholder management – managing expectation with Market companies and External ICT suppliers • Global Exports Markets - Export order administration, documentation processing for Customs clearance and invoicing • Internal Department Partnering - ICT and Finance departments as part of Automation Project Key Achievements/Key Relevant Skills Gained • Successful launch of live system automation to Thyme IT and SAP • Proficient in SAP ECC6, EWM and SAP 4 Hana

Construction Industry Federation (CIF) | Jan 2019 - Mar 2020

Microsoft Dynamics Implementation Administrator for Safe T Cert

• Microsoft Dynamics 365 CRM and Invoice platform development project for the Safe T Cert scheme for construction companies in Ireland https://safe-t-cert.ie/ • Data Management - managing the integrity and transfer of data from existing system to MS Dynamics 365 • Safe T Cert administration, registration of new companies to scheme, preparation of audit requests sent to independent team of auditors. • STC certification administration with external accreditation body https:// iosh.com/ • Accounts administration, invoice generation and payment processing, credit control • Partnering with internal stakeholders’ - finance and ICT departments • External Stakeholders management - Partnering with STC/CIF members • Audit Reporting – processing of audit reports and file management Key Achievements/Key Relevant Skills Gained • Successful implementation of new CRM and invoicing system deployed through Microsoft Dynamics 365. • Negotiating with both the ICT and Finance departments to successfully drive the new CRM & invoicing system • Data management: cleaning and transforming of STC company data prior to uploading to MS Dynamics 365 and further data management to complete companies’ profiles and audit history. • Involved with the launch and invoicing for the Career’s Campaign initiative as part of Project Ireland 2040 https://www.gov.ie/en/campaigns/09022006-project-ireland-2040/

NEWSPREAD LTD | Mar 2018 - Jan 2019

Merchandising Coordinator


Reach Contact Field Marketing | Oct 2017 - Feb 2018

Merchandising Coordinator

• Merchandising Coordination - Plan and co-ordinate the merchandising schedule for the field sales & merchandising team in Conjunction with external stakeholders – Premier Foods https://www.premierfoods.co.uk/ • Merchandising analysis - using data from the merchandisers daily surveys and photos of displays competed and reporting the results to the relevant stakeholders • Presentation of results - Presentation of monthly reports to the external stakeholders

Freshways Food Co | May 2017 - Oct 2017

Sales Administrator

• Sales Analysis – daily, weekly, monthly, and ad hoc sales reporting • Pricing Analysis – through CRM section of Navision, pricing revision as required by the business • Master product file management – as part of NPD and product review process, new product set up, product information, pricing and set up prior to customers ordering • Partnering with the finance, field sales and NDP teams – on day to day tasks and NPD projects • New product launches-management of orders and pricing on Microsoft Navision

Valeo Foods Group | Jul 2013 - Apr 2017

Sales Administrator & Executive Assistant to the Director of Food service & Exports

• Sales Reporting - Daily, Weekly, Monthly, and ad hoc reports and business insights • Logging Customer service queries and resolution monitoring - in aliment with the account management team • Account administration – invoice coding and sign off, PO creation • IFS system Management – partnering with ICT to develop new sales reports as required by the business • Exceedra forecasting and analysis system – super user of reporting and forecasting tool. • Employee training on systems – IFS, Exceedra, MS Office, Cognos BI • External stakeholder management – engaging with Customers, Suppliers etc • Partnership across multiple departments - Finance, ICT, Marketing, NPD, Warehouse teams • Diary and scheduling co-ordination – as required by the Foodservice and exports team • ICT systems experience -IFS, Exceedra, Cognos PowerPlay, Cognos Insights Adest

Mars | May 2013 - Jul 2013

Telesales Executive & Admin

Role Purpose: To provide a specified list of customers with a telesales service, achieving the monthly targets set for these customers To produce reports to monitor the performance of the telesales operation. Principle Responsibilities: Build the customer base, by contacting target indirect customers and signing them up to the telesales service. Secure orders which meet or exceed agreed targets Ensure the accurate capture of product orders Ensure that the agreed frequency of calls to all outlets on the call file is maintained. To have a complete understanding of the deals and products that we are offering and to promote these, and provide accurate information to each member of the targeted call file. Maintain accurate customer details using our CRM tool To produce reports with regard to Customer contacts, Deals, achieved targets To contribute to the development of the Telesales Operation by communicating any perceived opportunities or obstacles

Chill Insurance | Sep 2012 - Mar 2013

Sales Executive

• Managing outbound calls and inbound overflow during busy periods • Contacting leads through Sage CRM and Call Scripter CRM • Achieving targets on a monthly basis • Taking card payments from new customers through "Realax systems", and setting up Direct debit Mandates through the Closed Premium Finance Company • Liaising with underwriters in relation to policies and quotations • Administration in relation to the setting up of policies, printing relevant documentation for the admin team to process

Irish Farmers Association | Oct 2011 - Sep 2012

Member Services telesales Executive

Main tasks and responsibilities: Using the IFA membership database advising the members of services available as part of their membership. These services include Landline/ Broadband packages (Through BT), Mobile packages through Vodafone, Satellite Broadband through Digiweb and Hewlett Packard Laptops. A bespoke CRM was used to draw Membership info and would detail services they were already available of. Use of Vodafone Connect to verify whether they were existing Vodafone Bill Pay or RTG customers. we could also test the Landline number to confirm whether they could receive fixed-line broadband otherwise we would advise the members to avail of the satellite broadband package. Set targets per each type of sale and commission would be paid in a tiered system pending on sales for teh period.

Barnardos Ireland | Oct 2011 - Oct 2011

Telesales Executive

Telesales campaign to fundraise for the Barnardos Teddy Bear Raffle Campaign. Contacting the existing database of premises that previously participated in the Campaign to confirm that they were happy to receive this year's Bear and arrange the raffle. Processing these requests through the Raiser Edge system.

CustomWest Limited | Jul 2011 - Sep 2011

Sales Executive

Main Responsibilities: contacting prior clients and previous prospective clients for Research & Development. Taking inbound calls and giving price estimates on this calls. Showing walk-in customers around the showing and giving recommendations on the various shutter products. Other Responsibilities include: Developing the company's social media presence on Twitter and Facebook and working with the company controller in traditional media advertising.

Albany Office Supplies | Apr 2011 - Jul 2011

Telesales Executive and Account Manager

Outbound calls to existing accounts to win back customers Outbound cold calling to increase customer base and drive sales Offering promotions and quotations on products and print services via email Use of Excel and "Horizon" systems to set up accounts and key in orders

Cuisine de France (Aryzta) | Mar 2010 - Mar 2011

Telesales Executive and Customer Retention Agent

Initially, the role was to contact retail and Foodservice customers that had not traded in a given time period. Using Microsoft Excel to track the first stage of analysis, each customer would be contacted to ascertain the reasons they were not trading e.g account to be closed, pricing set too high, credit notes owed. For these accounts, special pricing across core products was available to encourage the customer to trade again. This data was allowed CDF to monitor the trading patterns of these customers and to sense check the market at that point in time. I then progressed into the main Telesales Team (maternity cover) for outbound calls across their customer portfolio such as Dunnes, Musgraves, Barry Group and Foodservice and well as BWG customers with Tim Horton's accounts. Systems Used: Movex and Micosoft Office

Field Management Ireland | Jan 2010 - Mar 2010

Brand Sales Consultant for UPC (formally Chorus NTL)


Next Retail Dundrum | Dec 2009 - Jan 2010

Temporary Christmas Staff


Avon Ireland | May 2009 - Dec 2009

Sales Representative


NEXT RETAIL LIMITED | Jun 2005 - Sep 2006

Merit Sales


My Education

Take a look at my formal education

Professional Diploma, Project ManagementUCD Professional Academy | 2021
Higher Diploma in Data Analytics, Data AnalyticsDublin Business School | 2019
Diploma, Management StudiesDublin Business School | 2010
Agricultural Science, Animal ScienceUniversity College Dublin | 2008
Leaving Certificate, Secondary School QualificationGort Community School | 2004

About Me

Michelle O'Donnell Evans

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