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Héctor  Maldonado

Héctor Maldonado

Data Engineer

Concordia

Technologies

My Portfolio Highlights

My New Project

Investigating Netflix Movies

My New Course

Introduction to Python

Data wizard, conjuring insights from the depths of complex datasets.

My Work

Take a look at my latest work.

project

Investigating Netflix Movies

course

Introduction to Python

course

Intermediate Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Hewlett Packard Enterprise | Jan 2022 - Jan 2024

Technical Support Engineer

Cloud Trial Engineer Consultant: Platform: GreenLake HPE Cloud • Developing and managing “test drive” exercises for GreenLake Cloud, crafting captivating user experiences through these "test drives”: o Standardizing the content creation. o Technical content creation o GreenLake integration with Docker, AWS, Jenkins, Kubernetes, and other services like CaaS, VMAAS, and SaaS. o GreenLake administration and tools management, including budgeting, user management, marketing insights, data utilization, storage management, user policies, statistical analysis, graphical visualization, automatizations, and machine learning applications. •Quality tools: 5 Why’s, Voice of the customer , Jira ticket system and Scrum Master methodology. • Project documentation need it as: user manuals, work instructions, maintenance documentation, test drives documentation standardisation. • Server migration and administration level 1.
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TTEC | Sep 2021 - Jan 2022

Customer Service Support Specialist

Customer’s support: Bookings • Specialized in providing assistance to partners for optimizing platform usage, addressing concerns, facilitating transactions, and supporting effective management of bookings and appointments. • Quality tools: Customer support performance * Knowledge in: Costumer service experience, product owner, communication, computer literacy.

HP | Jan 2015 - Aug 2018

Technical Support Analyst

• Support Specialist Human resources for eight months: Workday specialist, HR management employee’s data, excel and outlook automatization. • Providing support for Aprimo and BMT, both budget planning systems; QuickSpeck for technical descriptions and specifications of HP hardware and software; Sales Central, a user-friendly platform offering access to a wide range of marketing and sales resources for channel partners, marketers, and sales representatives; Product Syndication, facilitating real- time content integration for HP Channel Partners; and GeoPartner, a system for geographical partner location. • Project Manager sponsored by HP, overseeing events in various sectors such as technology, education, government, sustainability, and charity. • Quality tools: Voice of the costumer, kudos cards and six sigma belts. * Knowledge in: Project Management, Excel, MySQL, HTML, PHP, ticket systems, Zendesk, Workday, Customer Satisfaction, Troubleshooting, Customer Support.

Hispanic Teleservices Corporation | Jan 2012 - May 2014

Customer Service Specialist

Customer’s support: COMCAST USA • Customer retention and account management. • Call support and selling. • Quality tools: Customer support performance and Voice of the costumer. * Knowledge in: Customer experience, Customer satisfaction, Customer Support, Problem solving, Sells, Retention, Communication.

Cereza Radio | Jan 2009 - Jan 2012

Startup Manager

I played a pivotal role in meeting project requirements and budget constraints by seamlessly handling various functions: • Webmaster and Web Developer, implementing Search Engine Optimization (SEO) techniques to enhance online presence. • Social Media Creator: Drove engagement and expanded our following by effectively managing our social media channels. • Successfully organized compelling events, securing new sponsors— including Government entities and restaurants/bars— to sustain ongoing operations. • Radio Broadcaster: Hosted my own show on the radio, bringing a unique and engaging perspective to the audience. * Knowledge in: HTML5, CSS3, Bootstrap, JavaScript, jQuery, WordPress, PHP, MySQL , project management, team lead, Startup creation, communication, sells, negotiation, it consulting, human resources.

Instituto Mexicano del Seguro Social | Sep 2007 - Feb 2008

Biomedical Engineer

Conducted in-depth market research, benchmarked pricing, and provided comprehensive reports on statistics and trends to facilitate informed decision- making. Ensured strict compliance of purchasing and inventory management activities with Purchasing By-Law, as well as relevant policies and practices. Proficiently maintained a diverse range of medical equipment, encompassing various devices critical to healthcare operations, including: Operating room monitors and devices. Intensive care unit monitors and devices. Emergency room monitors and devices. Medical laboratory equipment. Diagnostic imaging equipment.

Instituto Mexicano del Seguro Social | Jan 2006 - Aug 2007

Operations Supervisor

Throughout my tenure at IMMS, I successfully spearheaded the credential update project in one clinic for the institution's beneficiaries. -My role involved evaluating the performance of assigned employees, providing constructive feedback, and promptly addressing any identified areas for improvement. -Additionally, I played a key role in evaluating and reporting department metrics to upper management, ensuring a transparent and accountable management approach. -I actively resolved issues and user inquiries related to the program for acquiring or updating the new credentials. Furthermore, I strategically implemented initiatives to enhance the work environment and optimize operations, contributing to the overall success of the organization.

Universidad de Guadalajara | Mar 2004 - May 2005

IT Support Technician

-Successfully administered Windows and Linux servers, ensuring optimal functionality. -Conducted proactive computer maintenance to prevent issues and enhance system performance. -Diagnosed and resolved computer-related issues promptly and effectively. -Managed inventory, optimizing the availability of essential resources. -Provided attentive and effective user support, addressing inquiries and technical concerns. -Implemented both physical and Wi-Fi networks, ensuring seamless connectivity.

My Education

Take a look at my formal education

Master's degree, EngineeringConcordia University | 2021
Bachelor's degree, Computer Hardware EngineeringUniversidad de Guadalajara | 2005
Associate's degree, Computer Systems Networking and TelecommunicationsUniversidad de Guadalajara | 2000

About Me

Héctor  Maldonado

Early morning gym rat, WarHammer player by night, and love spending time with family and friends. Basically Henry Cavill but not as handsome.

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