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Kristina Diaz-Kerkado

Kristina Diaz-Kerkado

Senior Statistician

University of West Florida

Technologies

My Portfolio Highlights

My New Project

Exploring NYC Public School Test Result Scores

My New Course

Introduction to Python

Analytical wordsmith, crafting compelling narratives through data storytelling.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

DataLab

Project: Building a Demand Forecasting Model

course

Introduction to Python

course

Intermediate Python

DataLab

Numeria Population Distribution

1Upvotes
article

Shelter Animal Outcomes in the United States: An Application of Negative Binomial Regression in R

R

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

i9 Sports | Apr 2024 - Present

Volunteer Volleyball Coach

● Teach the fundamentals of volleyball, including passing, setting, serving, and spiking. ● Emphasize key values such as teamwork, sportsmanship, and respect for others. ● Design engaging drills and exercises to improve players’ skills and keep them motivated. ● Create a supportive and inclusive environment where each player feels valued and encouraged.
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University of West Florida | Feb 2024 - Present

Front Office Specialist

● Provide member service via phone or other media. ● Responsible for greeting visitors and callers, handling their inquiries, and directing them to the appropriate person(s) according to their needs. ● Responsible for opening, closing, and monitoring academic coaching and testing activity. ● Responsible for personnel-related functions for student employees, including timesheet approval. ● Provide other basic clerical support for professional staff in the office, including data entry, record keeping, and development of promotional materials and correspondence.

Navy Federal Credit Union | Jun 2023 - Dec 2023

Member Service Representative II

● Provide frontline clerical support for Tutoring and Learning Resources, including Testing Services and other programs. ● Take action and respond to situations/patterns of activity indicating potential fraud or abuse. ● Understand and comply with federal and other regulations relating to financial products and services. ● Analyze, research and resolve problems and discrepancies related to member accounts/loans. ● Execute first call resolution; may require research, follow-up and return calls. ● Identify opportunities to cross service products and increase product penetration.

University of West Florida | Sep 2022 - May 2023

Exam Proctor

● Maintained front reception, serving as the first point of contact for all visitors and potential students. ● Managed the Google calendar daily. ● Administered online entrance exams and monitored students as a test proctor.

Morgan Exteriors | May 2020 - Aug 2020

Administrative Assistant

● Performed tasks for multiple managers. ● Provided training to new employees. ● Created, updated and filed physical and online project folios. ● Maintained excellent communication with customers, vendors and management to ensure all parties were updated on project progress and any approved change orders. ● Implemented a new communication system for sales associates, laborers, and managers that made the projects move at a faster pace.

University of West Florida | Jan 2019 - May 2020

Federal Work Study - Student Aid

● Maintained and updated policies and manuals on the testing center and procedures. ● Ensured the exams were delivered properly. ● Executed and updated productivity report used by the executive director of the Center for Academic Success. ● Implemented a new scheduling system.

Fairfield Inn & Suites | Mar 2017 - Aug 2018

Night Auditor

● Ensured all folios were delivered on time daily. ● Effectively ran night audit procedures with no errors. ● Exceeded expectations in Customer Service.

Synchrony | May 2016 - Jan 2017

Bilingual Collections Agent

● Obtained detailed financial information from delinquent members and analyzed information gathered to determine optimal solutions for curing delinquency. ● Notated in collections systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives. ● Maintained working knowledge of the federal and state consumer protection laws. ● Achieved monthly collection goals.

My Education

Take a look at my formal education

Grad Certificate in Data ScienceUniversity of West Florida | 2025
Bachelor of Science - BS, MathematicsUniversity of West Florida | 2023

About Me

Kristina Diaz-Kerkado

Data science empowers me to turn complex data into actionable insights, solve real-world problems, and drive innovation. The blend of analytical challenges and impactful solutions excites me and fuels my drive for continuous learning.

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