"Experienced data analyst with expertise in analyzing data, identifying trends, and discovering insights that will guide strategic leadership decisions using data visualization tools for Customer success and Business Strategy. Proven ability to drive insights and help organizations achieve their business goals through data-driven recommendations. Skilled in using data and visualization analysis tools with a strong background in analyzing customer net promoter scores, identifying trends, and developing opportunities to increase engagement, retention, and business sustainability. Proficient in SQL, Excel, and Tableau, with extensive experience working with large datasets. Collaborative team player with excellent communication and problem-solving abilities, thriving in fast-paced environments. Passionate about using data to drive business success and seeking opportunities to contribute to an organization's growth."

Riipen | May 2022 - Dec 2022

Customer Success Specialist

Love to build long-term customer experience with both existing and prospective customer

Techavilly | Aug 2021 - Apr 2022

Business Data Analyst

• Working closely with project managers to understand and maintain focus on analytics needs, including critical metrics and Key Performance Indicators (KPIs), to deliver actionable insights to relevant decision-makers. • Proactively analyzing data to answer key questions for stakeholders, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity. • Generate and maintain connected visualizations through data extraction and analysis, with reporting components from multiple data sources like SQL, PowerBI, and Excel • Define and carry through data acquisition and integration connection, extracting an appropriate combination of methods and tools within the defined technology stack to ensure optimal scalability and performance of the solution. • Advance and preserve databases by gaining data insights from primary and secondary sources and build scripts that will make the data transformation process more flexible or scalable across datasets.

Piper Foods | Jan 2019 - Jul 2021

Customer Experience Associate Jan. 2019 – Jul. 2021

As an order management specialist, I perform the following tasks with great attention to detail and efficiency: - Input customer orders with a keen focus on quality, accuracy, and speed. - Proactively manage current customer orders to prevent, reduce, and resolve escalations, returns, and invoicing issues. - Prioritize and handle a high volume of requests from customers. - Communicate with the customer directly to resolve issues, clarify order requirements, and ensure product delivery. - Keep customers informed about the status of their orders in a proactive manner. - Manage critical cases with a sense of urgency and accountability. - Identify areas for improvement in the processes to meet customer critical issues and requirements. - Achieved over 8% increase in revenue by cross-selling products and upselling services to customers.

ASO SAVINGS & LOANS PLC | Jan 2015 - Aug 2017

Financial Data Analyst Team Lead

• Analyses business and financial data. • Creates financial models based on analyses to support organizational decision-making. • Develops financial plans and reports for organizational leaders. • Analyzes industry trends and makes recommendations based on those trends. • Utilized data visualization tools to effectively communicate business insights. • Produced and presented monthly reports using advanced Excel spreadsheet functions. • Achieved 3rd rank in the region by driving business results that surpassed new customer acquisition by 120% of the target. • Implemented Digital Analysis strategies to boost sales and reach more territories.

My Education

Take a look at my formal education

BlackTech Hub | 2023

University of Jos

Post Graduate in Business Analytics for Business Decision MakingGeorge Brown College | 2024

Certificate in Data Analysis , Data Processing and Data Processing Technology/TechnicianDataCamp | 2023

Customer Success Data Analytics consultative Sales · (April 2022 - OctoberCareer foundation | 2022

Data analysis for Customer Success Lighthouse Labs | 2022

About Me

I excel at translating data into compelling insights that resonate with diverse audiences. Drawing from my extensive 9 years of experience in accounting, retail, eCommerce, and financial sectors, I specialize in creating engaging visuals.

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