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Case Study: Analyzing Customer Churn in Power BI

Beginner
4.6+
86 reviews
Updated 02/2025
You will investigate a dataset from a fictitious company called Databel in Power BI, and need to figure out why customers are churning.
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Power BIData Visualization3 hours4 videos25 exercises2,150 XP47,928Statement of Accomplishment

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Course Description

Are you ready to apply your Power BI skills to a real-world dataset?

Apply your Power BI skills with a Case Study

For subscription-based businesses, reducing customer churn is a top priority. In this Power BI case study, you'll investigate a dataset from an example telecom company called Databel and analyze their churn rates.

Understand why customers churn

Analyzing churn doesn’t just mean knowing what the churn rate is: it’s also about figuring out why customers are churning at the rate they are, and how to reduce churn. You'll answer these questions by creating measures and calculated columns while simultaneously creating eye-catching report pages.

Prerequisites

Introduction to DAX in Power BIData Visualization in Power BI
1

Exploratory Analysis

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2

Investigating Churn Patterns

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3

Visualizing your Analysis

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Case Study: Analyzing Customer Churn in Power BI
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Don’t just take our word for it

*4.6
from 86 reviews
77%
12%
9%
1%
1%
  • Vibhor S.
    7 days

    The b

  • Estie N.
    15 days

    The practical application highlighted that the field is definitely for me and that there are so many more possibilities ahead to add real value to stakeholders. Visualisations empower translating insights, which are difficult to communicate otherwise.

  • Gábor F.
    17 days

    It was a pretty good example, clear instructions and hints.

  • Roman Z.
    about 1 month

    Very useful and insightfull course.

  • Magdalena L.
    about 2 months

    It is gratuluję oporunity to pracrise skills

"The b"

Vibhor S.

"The practical application highlighted that the field is definitely for me and that there are so many more possibilities ahead to add real value to stakeholders. Visualisations empower translating insights, which are difficult to communicate otherwise."

Estie N.

"It was a pretty good example, clear instructions and hints."

Gábor F.

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By continuing, you accept our Terms of Use, our Privacy Policy and that your data is stored in the USA.