manage products that drive deals volume, quality, revenue, UX, and merchant retention. ▪ Led end to end development of multiple products, resulting in $12M incremental revenue, 15% bettermerchant retention, 10% higher clickthrough, 20% better NPS, and 35% productivity improvement. ▪ Created a 2-year strategy for new suite of products that will unlock additional $15M in revenue ▪ Set up a new product team – defined product vision, strategy, team structure, OKRs, and hired new PMs

Microsoft | Feb 2021 - Apr 2022

Senior Program Manager, Data Center Operational Excellence

Built and managed programs to improve data center operations, increase efficiency and driveautomation. ▪ Set up a Center of Excellence to define OKRs, measure key metrics, quantify impact of initiatives, andimplement using Agile methodologies, resulting in 20% improvement in key results ▪ Developed products that identified incidents 15% faster, improved response time by 25%, enhanceddata integrity across 20+ data centers, reduced new center build time by 8%, and team efficiency by 30% ▪ Developed ‘Operational Excellence Strategy’ runbook that was implemented across 8 external teams

Amazon Web Services (AWS) | Jul 2019 - Sep 2020

Senior Technical Program Manager, Capacity Optimization

Owned the goal to improve capacity utilization and save capex in AWS’ Elastic Compute Cloud (EC2)org. ▪ Designed and implemented initiatives to optimize server usage across 200+ EC2 teams. Examplesbelow: Saved $18MM by adopting new capacity management tool, $6MM through flexible server usage;Retired AKSHATA SHARMA - page 1 underutilized servers to improve utilization by 14%; Improved performance 7X through server migration ▪ Designed products to automate and scale utilization improvements, saved $2MM for top 20 teams ▪ Built new governance product that reduced internal capacity usage by 12%, resulting in $8MM in savings

Standard Chartered Bank | Dec 2015 - Jul 2017

Manager, Global Projects

▪ Developed a digital insurance platform that reduced revenue leak by $30MM and improved NPS by 22% ▪ Charted data protection strategies for Singapore businesses and created the implementation roadmap

Standard Chartered Bank | Aug 2013 - Dec 2015

Associate

Part of the highly competitive global leadership program, I led product and program management initiatives for Global Insurance, Digital Banking, Operations, Data Protection, and Compliance.

Accenture | Mar 2012 - Aug 2013

Analyst, Management Consulting

Identified gaps in clients’ sales processes, recommended and implemented solutions until KPIs were met Worked with engineering to develop and implement software solutions for clients' needs

Airtel | Jan 2010 - Jan 2012

Product Manager

Owned GTM and revenue growth for data products. Won CEO award for adding record number of channel partners and exponential increase in revenue.

Hewlett-Packard | Jan 2008 - Jan 2010

Software Engineer

Created multiple business analysis reports using SQL; Helped data migration to PowerBI, saving $2MM

My Education

Take a look at my formal education

MBA in Strategy & MarketingFaculty of Management Studies - University of Delhi | 2011

Bachelors in Engineering in Electronics and Communication EngineeringNational University of Singapore | 2004

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