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Anh Tyndall

Anh Tyndall

Certified

System Analyst

Northwell Health | New York

Technologies

My Portfolio Highlights

My New Project

Analyzing NYC Public School Test Result Scores

Detail-oriented, result driven team player with strong organizational skills. Seeking to leverage data analytical skills to improve corporate performance as a data analyst.

My Work

Take a look at my latest work.

course

Data Manipulation in SQL

course

Intermediate SQL Queries

course

Cleaning Data in PostgreSQL Databases

course

Intermediate Data Modeling in Power BI

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Associate

Other Certificates

Coursera Google Project Management

Coursera Google Data Analytics

Amazon Amazon Web Services Solution Architect - Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

NORTHWELL HEALTH | Apr 2023 - Present

Service desk Analyst

Leverage technical expertise while offering primary technical assistance via phone for computer systems, including assessing and resolving issues and responding to inquiries. Utilize ticketing systems such as ServiceNow, Remedy, and CA Service Desk for efficient task management. Key Contributions: • Demonstrated mastery of navigating Windows and maximizing productivity with Microsoft Office 365 applications. • Escalated critical issues to higher-level technical teams while upholding consistent communication during resolution process. • Liaised and worked with cross-functional teams to identify patterns and contribute to continuous improvement of IT services.
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Ellucian | Apr 2022 - Apr 2023

Helpdesk Technician

• Achieved distinction of being Silver winner in 2022 Ellucian Contact Center Peak Contest. • Received praise from customers in official customer satisfaction surveys for providing courteous, supportive, and responsive service, securing over 80% customer satisfaction rating. • Escalated complex issues to Tier 2, Tier 3, supervisors, or specialized technical experts to ensure comprehensive resolution and expert guidance.

NEW YORK GOURMET COFFEE | Jul 2020 - Aug 2021

Warehouse Order Processor/Customer Support Specialist

Executed precise merchandise retrieval for customer orders by following pick sheets, ensuring accurate and efficient order fulfillment. Conducted software and hardware troubleshooting, resolving issues across computers and various printer types, including Inkjet, Dot Matrix, and Thermal printers. • Achieved 50% reduction in production time within 3rd month of joining company through strategic adaptation and optimization of company systems and equipment. • Produced accurate product labels and invoices utilizing QuickBooks, while generating shipping labels for seamless customer order billing and shipping processes. • Resolved customer and vendor inquiries via telephone, confirming clear communication and satisfactory outcomes. • Leveraged technical expertise while using Microsoft Excel to track and manage inventory, assuring swift and efficient order fulfillment.

Freelance | Oct 2019 - Present

Information Technology Consultant

Offered voluntary IT consultation and assistance to family, friends, and colleagues, proposing valuable technical support and insights. Installed and troubleshot software on variety of devices, including desktops, HP laptops, MacBooks, iPhones, and HP printers. • Budgeted and skillfully assembled custom desktop computers tailored to meet specific client requirements. • Facilitated clients in selecting, procuring, and employing hardware and software solutions that aid in addressing unique needs. • Provided exceptional technical support and troubleshooting services; addressed any issues related to post-implementation.

FLIPSIDE HOSTEL | Mar 2016 - Mar 2017

Front Desk Supervisor and Tour Seller

Welcomed guests at front desk professionally and engaged in delightful conversations while overseeing check-in process. Handled both cash and credit card transactions for room deposits, fees, and payments. Completed all assigned tasks in efficient manner such as arranging travel accommodations for groups, couples, and executives as well as generating daily reports to verify totals. Key Contributions: • Determined and resolved guest concerns related to rooms or reservations, ensuring satisfaction and seamless experience. • Offered training and guidance to new team members on company procedures, customer service, and issue resolution. • Maintained accuracy and completeness while performing data entry and filing to keep records updated for easy retrieval

My Education

Take a look at my formal education

BA Hospitality in Hotel MangementNational Economics University (Vietnam) | 2017

About Me

Anh Tyndall

A person who love solving puzzles and making the world a better place. I'm looking for Data Analysis positions.

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