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Arno Kulbergs

Arno Kulbergs

Reconciliations Specialist

FYST

Technologies

My Portfolio Highlights

My New Track

Power BI Fundamentals

My New Course

Introduction to SQL

My New Track

Power BI Fundamentals

Data maestro, orchestrating analytical melodies for data-driven decisions.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

FYST | Sep 2023 - Present

Reconciliations Specialist/Data Analyst

Basically, all about making sure the company's money records are correct. Bank statement and invoice validation against our internal records. Balance and transaction discrepancy investigation and adjustment. Basically, keeping the company's finances in order, as well as coming up with new ways and solutions to problem-solving, data collection, and process automation. Main tasks: • Control of the internal accounting and accurate representation of transactions in company systems. • Collection and validation of the information about transactions from the counterparties. • Conduction of merchant and bank balance reconciliation. • Acquiring bank balance data, as well as conducting its reconciliation/normalization. • Investigation and resolution of the identified transaction discrepancies (different commissions, chargebacks, fines, etc.). • Process automation via Excel. (Formulas & VBA)
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Exante | Apr 2023 - Sep 2023

Control Center Specialist

Data entry, clean-up and analysis via Excel & Power BI. Report & Booking instruction generation. Process automation. Scripting and macro creation via PoweShell, VBA, Python and nested formula implementations. 1. Ongoing technical error and critical incident monitoring via JIRA Portal. 2. Internal procedure overhaul and process automation plan implementation. 3. Account reconciliation, deposit/withdrawal tracking, account statement generation. 4. Cost collection, and internal account balance monitoring. 5. Process automation and data collection/cleanup.

EXANTE | Sep 2021 - Present

Helpdesk Agent

During my time here, I have been working with the financial market research, and our trading platform support related inquiries. We are the key-communication department, which is responsible for the public representation of the company, front/back-end issue investigation, and of course, the client/employee request re-routing across our internal department structure, as well as their direct support. • Operated within the AML/Compliance department, processing client onboarding related tasks, as well as investigating POR, POI, and other documentation, required for client's identity legitimacy confirmation. • Actively improved and overhauled our internal procedures, and implemented new automation/task handling processes. • Ongoing technical error and critical incident monitoring. • In charge of the ongoing & new employee schedule generation and maintenance.

5CA | Sep 2018 - Aug 2021

Senior Gaming Support Agent

Main responsibilities were based around providing a strongly personalized gaming-related customer support experience to our player base. I was working with the English and Russian-speaking queues via email. • Actively updated the already-existing procedures, and created new ones, in order to ensure the highest level of efficiency and quality of customer service possible. • Was responsible for the newcomer onboarding and training material provision. • Weekly meeting scheduling and performance, KPI, onboarding overview during said meetings

NetEase Games | Mar 2019 - Dec 2019

Community Manager

Was working with the social media and public forum management. Main responsibilities revolved around Facebook/Instagram and Discord management, as well as the public representation of our Games on this media. My responsibilities also included - Ad management, Marketing campaign organization, recruitment and onboarding of new employees. • Was organizing in-game events, and preparing visual material for their promotion. • Actively overseeing discord and other communication channels, preparing news-articles, and patch-notes/ updates. • Closely working with the development team in order to ensure timely fixes of the bug-reports provided via community channels. • Moderator/Administration recruitment and onboarding for our Discord servers, and other social media management.

Webhelp | Aug 2017 - Sep 2018

Senior Technical & Payment system Advisor

Achieved great results as a part of the Technical support team. Afterward, got promoted to the financial department, working with payment error investigation. Got featured in the best performer list across all sites several times during my employment. Later - promoted to the Senior/Tier 2 support team. • Was actively working with the Quality Assurance team on procedure improvement and knowledge base overhaul. • Directed team meetings, and provided training & procedure improvement material accordingly. • Led newcomer training and onboarding process.

My Education

Take a look at my formal education

Bachelor's Degree in Marketing in Marketing major studies of branding and product promotionLatvijas Universitate | 2020

About Me

Arno Kulbergs

Open-minded & Outspoken personality. Been working in the Customer Service and Community Management fields over the past 7 years for several large tech and fintech companies. During this time I've worked with email/phone/chat support.

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