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Arthur Lazaro

Arthur Lazaro

Business Intelligence Analyst

Christopherson Business Travel | Sandy, UT


My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Project Management Institute (PMI) Certified Associate in Project Management (CAPM)

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Christopherson Business Travel | Oct 2021 - Present

Business Intelligence Analyst

- Rebuilt dataflows in a new architecture that increased the processing time by more than 10 times. - Improved integration between datasets to create one source of truth with accurate information throughout the company. - Developed connectors in Domo to capture data from third-party product APIs.. - Developed a script to access Domo API and save a backup for housekeeping.
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Accela | Jan 2020 - Oct 2021

Technical Support Engineer

- Performing key performance measurements in metrics such as CSAT, customer engagement, and case resolution. Ideas implemented helped improve the quality of submitted cases by customers and reduce the overall resolution time. - Excelling in case management, follow-up, and providing value to customers. In this metric, I average a follow-up response on all cases every 2.6 days, well below the team average of 3.6 days. - Leading the way in CRM, KCS, Deflection, and Analytical Support methodologies partnering with multiple teams. - Working knowledge in Accela product lines: GIS, API, Mobile, Public Stuff, Configuration, Scripting, Partner Support, Networking Architecture, etc. - Contributing to the community by writing articles using appropriate tagging and cross-referencing.

The Church of Jesus Christ of Latter-day Saints | Aug 2018 - Aug 2019

Product Management Intern

- Worked with Agile Kanban model to report bugs and discuss system improvements. - Trained new support employees on all processes and coordinated the work of a team. - Managed departmental projects reporting to the director from beginning to end. - Improved process of inputting data related to courses and assignments to students. - Provided support for teachers and support specialists in using the system developed for organizing classes.

The Church of Jesus Christ of Latter-day Saints | Sep 2017 - Aug 2018

Customer Service Representative

- Answered nearly 30 calls and responded to an average of 20 emails daily from customers inquiring about products, billing, and shipping issues, and helped with the purchase process. - Became a specialist within a couple of months and helped new hires in training by having them shadow me and also sitting with them to show how it was done.

Alium Medical Limited | Mar 2016 - Jul 2017

Account Manager

- Created and designed a Database System to hold all customer's information, product selling, and buying prices for each customer, in partnership with the IT department. The system was later implemented in all other Sales Departments. - Managed accounts with International Customers in line with the manager’s request and procedures. - Liaised with the QA and Operations Departments to ensure correct regulatory procedures are adhered to. - Liaised with Financial Director regarding currency, financing large orders, outstanding payments, and other unusual financial situations.

Agência Feijão - Inteligência em Comunicação | Nov 2014 - Jan 2016

Managing Partner

- Responsible for prospecting 6 new long-time customers; - Created Google Adwords and Facebook Marketing campaign that resulted in 100+ messages/week asking for quotes and a PPC of less than 1 cent.

mdo.ag | May 2014 - Oct 2014

Media Planner

- Monthly media plans for Chevrolet in the state of Parana. - Increased investment in media and special projects for the client. - Investment Optimization directing efforts to more assertively audience . - Analysis of proposals based on profitability for the customer. - Customer Services.

Tif Brand Refresh | Jul 2012 - May 2014

Media Planner

Co-ordination, execution, and media planning for clients such as Government and local businesses. Monthly media plans for clients based on audience research and consumer behavior. Contact with the media for analysis and formulation of business proposals. Analysis of Proposals for more assertive investment to reach the target audience. Presentation meetings with the client.

CCZ* | Jun 2011 - Jan 2012

Media Planner

Co-ordination, execution, and media planning for clients such as Chevrolet and local businesses. Monthly media plans for Chevrolet in the state of Parana. - increased investment in media and special projects for the client by 10%. - Optimized investment directing efforts to a more assertive audience. - Increased investment in online media by 15%, being the regional Chevrolet branch that had the largest media investment percentage; - Managed a team with two people, coordinating tasks and training.

Grupo GPAC Comunicação Integrada | Nov 2010 - Aug 2011

Media Coordinator

Media planning and buying. Analysis of proposals for more assertive investment to reach the target audience. Presentation meetings with clients. Search for business opportunities for customers. - Managed all planning projects from planning to execution;

Eugenio Publicidade | Dec 2009 - Oct 2010

Media Planner

Media Planning and buying for Construction industry clients (Brookfield, BAM, MGArzon, Brasal). Contact with clients in meetings for campaign briefing definition. Presentation meetings with clients; - Managed a team of 3 people, responsible for their training and for assigning operational tasks;

Leo Burnett | Apr 2008 - Nov 2008

Media Intern

- Media Buying, contact with vehicles for budgets and negotiation, authorization placement and follow-up campaigns - Accounts: Trip Linhas Aéreas, Sam's Club, Morumbi Shopping, Rossi, Pirelli, Camil, Jornal da Tarde and Claudia Magazine.

My Education

Take a look at my formal education

Master of Science in Information SystemsUniversity of Utah - David Eccles School of Business | 2021
Associate in Software Development, Computer ScienceLDS Business College | 2019
Bachelor’s Degree in AdvertisingFaculdade Cásper Líbero | 2009

About Me

Arthur Lazaro

I come from various backgrounds, having worked in marketing/advertising, account management, tech support, and business intelligence. All those experiences allowed me to get a high-level view of business, ask the right questions and find the answers.

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