Business Intelligence Analyst in the banking sector, focusing on Business Banking products. My role involves collecting, analysing, and managing data to create accurate reports and valuable insights for stakeholders. I use various tools including Power BI and SQL to improve processes, support business decisions, and ensure data security. I also help implement improvements, provide clarification on procedures, and continuously develop my skills.

HM Revenue & Customs | Apr 2021 - Aug 2023

Civil Servant

Customer Service Advisor at HM Revenue & Customs. My role involved assisting individuals and businesses with tax-related debts, providing guidance on payment options, and helping them navigate HMRC processes. I handled inquiries, resolve issues, and ensure compliance while delivering excellent customer service. I also supported new starters by allowing them to shadow my work and assisting them with their first cases and calls, helping them build confidence and develop their skills.

TSB Bank | Oct 2018 - Apr 2021

Money Confidence Expert

Money Confidence Expert at TSB. I played a key role in supporting customers with their banking needs. My responsibilities covered a wide range of services, including opening accounts, identifying financial product needs, handling till duties, and ensuring accurate cash balancing for the branch. I was responsible for loading and unloading cash machines for withdrawals and deposits, as well as helping customers set up internet banking. Through my work, I aimed to provide seamless service, enhance customer confidence in managing their finances, and contribute to the smooth operation of the branch.

My Education

Take a look at my formal education

Data Science bootcamp TechTalent Academy | 2023

Bachelor of Arts (BA), AccountingCoventry University | 2017

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