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Jaqueline Dannheim

Engineer

Universidade Anhembi Morumbi

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data-driven magician, making the impossible possible.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Introduction to Python

course

Intermediate Python

course

Data Manipulation with pandas

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Data Manipulation with pandas
Introduction to Tableau

My Work Experience

Where I've interned and worked during my career.

Au Pair in America | Mar 2020 - Mar 2022

Au Pair

• Improved English fluency and cross-cultural communication skills while working with children from different countries and cultures. • Demonstrated excellent organizational, time management, and teamwork skills by managing the children’s daily and weekly schedules and maintaining open communication with the parents.
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LATAM Airlines | Mar 2015 - Mar 2018

Operations Support Assistant II

• Successfully resolved operational problems through error analysis within the defined schedules and service level agreements. • Served as a liaison between other departments of the company such as airports, call centers, and travel agencies, giving assistance regarding the company’s website. • Took part in an important project involving the company’s website transition (Tam to Latam), efficiently performing simulations to uncover errors, and collecting client feedback about the new website. • Participated in the project where the internal system was changed from Amadeus to Sabre, including taking part in team meetings and handling project management tasks to ensure a seamless transition.

LATAM Airlines | Jan 2015 - Mar 2016

Operations Support Assistant I

• Gathered data from a variety of sources to minimize processing errors, find root causes and implement feedback from managers. • Worked with the project team to map the call center procedures using Bizagi for the transition from E-TAM to Zendesk. • Managed a fast-paced environment, providing timely service and collaborating with the operations team.

Latam Airlines | Jul 2011 - Feb 2015

Customer Service Agent

N/A

Keiper | Jan 2009 - Jan 2011

Administrative Intern

N/A

My Education

Take a look at my formal education

Bachelor's degree in Industrial EngineeringUniversidade Anhembi Morumbi | 2019

About Me

Results-oriented Operations Support professional with a bachelor’s degree in Industrial Engineering and experience in supervising daily operations for manufacturers and airlines, including inventory management and warehousing. Experience implementing

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