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Courtney Whitley

Courtney Whitley

Azure Support Escalation Engineer

Microsoft

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Track

Data Analyst

Data enthusiast, turning information into intelligence with a smile.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Intermediate Python

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Microsoft | Aug 2022 - Present

Azure VM Support Escalation Engineer

N/A

Microsoft | Jul 2021 - Aug 2022

Azure VM Support Engineer

Use a customer focused approach to solving various problems regarding IaaS Virtual Machine and Virtual Machine Scale Set deployments. • Provide documentation and guidance to empower customers to get the most out of their Azure environments. • Rebuild and test various environments, configurations, and changes using the Azure portal, powershell, and ARM templates to be able to troubleshoot various problems experienced by customers. • Work collaboratively with other support engineers on my own team as well as others to triage customer issues and get them the support they require.
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Microsoft | Nov 2020 - Jul 2021

Azure VM Support Engineer

• Use a customer focused approach to solving various problems regarding IaaS Virtual Machine and Virtual Machine Scale Set deployments. • Provide documentation and guidance to empower customers to get the most out of their Azure environments. • Rebuild and test various environments, configurations, and changes using the Azure portal, powershell, and ARM templates to be able to troubleshoot various problems experienced by customers. • Work collaboratively with other support engineers on my own team as well as others to triage customer issues and get them the support they require.

Micradex Systems | Aug 2018 - Nov 2020

Senior Information Technology Systems Engineer

• Manage Microsoft 365 Tenant environments for multiple customers to include licensing, account creation and deallocation, sharepoint, onedrive, and teams support. • Implement Exchange routing rules, Microsoft 365 security tools, DMARC, DKIM, and SPF to help mitigate security risks such as email spoofing, and phishing attacks. • Build, Manage, and Monitor Hyper-V host servers for multiple customers. • Manage Active Directory Domains in various IT environments for several customers. • Architect network and server configurations for various customers. • Implement Azure Active Directory identity integration with on premises Active Directory environments in various IT networks. • Build, manage and implement Virtual Desktop Infrastructure environment for a customer environment for accessing on premises applications.

SouthernCarlson, a Kelso Company | Jan 2012 - Aug 2018

IT Systems Engineer

Loading new PCs with software and settings to prepare them for use in the network environment. Helping SouthernCarlson employees to resolve computer/ network based issues. Configuring and Managing Watchguard Firewalls and routers , Cisco Switches, Unifi Wireless Access Points in a Corporate Mesh Wifi network and Windows Servers. Keeping inventory of all network equipment and computers. Managing client and server anti- malware. Handling the discovery, migration, and merging of networks of Acquired companies. Handling escalated Network and Office 365 Email tickets. Troubleshooting and Acquiring information for any problems related to the Enterprise WAN Network to include Branch Office VPN tunnels, DFSroot Folder redirection, Roaming user profiles, Watchguard Routers, Watchguard SSL VPN issues, Managing Web Protection Filter, and Anti-malware.

Arkansas Army National Guard | Jun 2010 - Jun 2015

25Q Multi-Channel Communications Systems Operator/Maintainer, 25U Systems Support Specialist

As a Sergeant I was responsible for making sure my soldiers maintained their vehicles and equipment as well as maintaining my own. We would set up Forward Operating Base communications when needed. We would set-up and maintain Re-transmission sites when our radios won't reach far enough.

Spectra Technologies LLC | May 2011 - Jan 2012

Jr. Network Administrator

Help Spectra Technologies employees resolve computer/network based issues. Run Cat 5 cable through conduits and keep them organized. Load New computers to go into the work environment. Removal of malware off of infected systems.

My Education

Take a look at my formal education

Associate of Applied Science in Computer Information Systsms Option: Networking, Network and Syst...Pulaski Technical College | 2016
Computer ScienceHenderson State University | 2010
High School Diploma Camden Fairview High School | 2009

About Me

Courtney Whitley

IT professional with over 10 years of experience in various roles with a passion for data. Always looking to up-skill and grow.

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