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Dalia Flanagan

Dalia Flanagan

Data Analyst

ECPI University


Data visionary, envisioning a future transformed by the power of information.

My Work

Take a look at my latest work.


Data Manipulation in SQL


Understanding Data Science


Understanding Data Engineering

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Power BI Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

ECPI University | Jun 2023 - Present

Data Analyst

• Collect and analyze data from multiple sources, ensuring data integrity and accuracy, to support strategic decision-making processes. • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of marketing campaigns, admissions efforts, and overall university performance. • Develop and maintain interactive dashboards, reports, and data visualizations using Tableau, Power BI, and Excel, enabling departments to track and understand key metrics. • Collaborate with cross-functional teams, including marketing and admissions departments, to identify trends and insights in data, and translate findings into actionable recommendations for improvement. • Implement data-driven solutions to optimize marketing strategies, resulting in increased enrollments and improved student engagement. • Maintain data quality control standards across various platforms, ensuring accuracy, consistency, and compliance with privacy regulations. • Stay up to date with industry trends and best practices in data analysis, constantly seeking opportunities to leverage new technologies and methodologies for enhanced data insights. • Utilize SQL to extract and manipulate data from database systems, performing data management and warehousing tasks efficiently. • Leverage advanced Excel functionalities, including pivot tables and formulas, to streamline data analysis processes and improve reporting accuracy. • Effectively communicate complex findings and data-driven insights to non- technical stakeholders, enabling informed decision-making at the university level.
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Farmers Insurance | Aug 2021 - Jun 2023

Associate Producer

• Managed updates and record keeping for over 2000 customer accounts with a strong attention to detail, ensuring accurate and up-to-date records. • Utilized industry expertise to generate accurate reports that model data and visualize business process evolution, providing valuable insights. • Collaborated with agency owner and business partners to institutionalize short- and long-term goals and office procedures, contributing to the overall success of the business. • Analyzed customer feedback to identify new business opportunities and make informed decisions to achieve corporate target goals. • Diversified the clientele by networking to find new customers and generate lists of prospective leads, expanding the customer base. • Proficiently used Salesforce to analyze customer data and measure business retention numbers to identify areas for improvement and drive growth.

MetroWest Economic Research Center (MERC) | Jan 2020 - May 2020

Intern I

• Improved report preparation efficiency by using visual elements such as graphs, tables, and text to identify key trends and insights. • Presented insightful ideas and proposed recommendations during weekly meetings with department directors and colleagues, contributing to strategic decision-making. • Gathered and analyzed economic data and statistics from primary sources such as the Commonwealth of Massachusetts, the US Census, and the Bureau of Labor Statistics, providing valuable insights to the team. • Demonstrated a strong attention to detail by consistently delivering professional and error-free articles, presentations, and spreadsheets in a timely manner, resulting in praise from colleagues and superiors.

My Education

Take a look at my formal education

Master of Business Administration - MBA Southern New Hampshire University | 2023
Bachelor's degree, MarketingFramingham State University | 2020

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