Responsible for managing Risk Management Information Systems (RIMS), which entails maintaining project hierarchies, generating reports, and producing dashboards. Oversees the upkeep of a digital repository containing policy and claim information, collaborating closely with project managers and staff to gather vital business exposure data. Assists in the collection and review of risk management information, as well as preparing status reports for recurring meetings. Responsible for reviewing data integrity, manipulating and summarizing data, data mining, constructing reports, and producing final statistical analysis products. Collaborates with team members to establish intermediate milestones, timelines, and project completion, all while ensuring that report outputs meet specified requirements. Assesses end-to-end processes for potential improvements. Contributes to the development and innovation of data analytics within the practice, and provides solutions and services related to RMIS and Third-Party Administrators systems.

Make-A-Wish America | Oct 2021 - Nov 2022

Manager, Data Governance

Leads, coaches, and develops a team of analysts to deliver on internal customer needs relating to data governance. Collaborates with the Business Transformation team in establishing and updating the Data Governance framework and core membership. Supports the Business Transformation team and subject matter experts to document and maintain data standards within an enterprise knowledgebase. Collaborates with key stakeholders to create a prioritized roadmap of data governance needs and partners with other BI teams to deliver on those needs. Manages the master data management product in collaboration with the platform product owner for core data model updates. Partners with other IT teams to ensure reliable, secure, connected, quality data delivery from enterprise systems. Supervises product support operations and initiatives for the underlying systems in support of data governance (metadata management, master data management, data quality such as master data services). Facilitate the development of a BI asset inventory and knowledge framework.

Make-A-Wish America | Sep 2019 - Oct 2021

Manager, Data Analysis

Leads, coaches, and develops a team of analysts to deliver on internal customer needs relating to data. Responsible for the data integrity and hygiene of enterprise systems, including managing standard operating procedures and the processes and documentation of data standardization. Collaborates with business stakeholders to ensure accurate, high-quality design and delivery of data in support of the Foundation’s analytics needs. Collaborates with peers to identify and prioritize projects, understand business needs and requirements, identify issues and risks, suggest mitigation strategies, and recommend best solutions. Utilizes quantitative/qualitative techniques to model and analyze data to provide decision support. Partners with technology and application teams to ensure high quality of data delivery from source systems and ongoing delivery of clean data. Resolves any system issues and/or failures quickly. Supervises product support operations and initiatives for the underlying systems in support of data integrity, integration, warehousing and reporting. Performs other job related duties, as assigned.

Make-A-Wish America | Jan 2019 - Sep 2019

Data Analyst

Support data governance initiatives to ensure data quality and enable greater insights from internal and external information. Facilitate the planning, preparation, and execution of data flow between enterprise platforms. Design, develop, and maintain data management solutions within the Data Warehouse. Troubleshoot and resolve data governance issues to deliver accurate, timely, consistent, and insightful information for reporting & analytics.

Make-A-Wish America | Aug 2017 - Jan 2019

Business Analyst

Provides support for company-wide strategic initiatives, which focus on the effective use of resources, both people and technology, in the execution of the Make-A-Wish America’s vision of reaching every eligible child. Involved in many aspects of the business, ranging from supporting/driving projects, leading analysis, consulting with internal business partners, and engaging in process improvement initiatives. Conduct industry research, analyzes external market data and trends, and uses data mining skills to present information to department heads and management. Functioning in a liaison capacity, combining business-planning expertise in analytics and data administration to analyze and translate departments’ business needs into relevant data driven insights.

Make-A-Wish America | Sep 2014 - Aug 2017

Chapter Advancement Operations Coordinator

Administer the national funding programs that provide financial support to chapters, including the Wish Fulfillment Fund, Capacity Building Grants and Scholarships. Receive and process grant applications, provide administrative support for committee review and approval process, assist department leadership with developing annual program priorities and application procedures, write and issue chapter communications, develop grant contracts, ensure chapter compliance with grant requirements, facilitate financial distributions, and track financial/budget status. Will also administer a stewardship and recognition program for donor chapters (as directed by department leadership), and support senior leadership on donor chapter solicitations. Research and develop department reports and communications for high level internal and external audiences, including senior leadership, the national board, and chapters. This includes writing/producing the Wish Fulfillment Fund report among others. Coordinate financial and administrative systems for the Chapter Support team, including but not limited to, tracking department budget and travel, processing expense and travel requests, resolving financial disputes, ensuring team compliance with national office travel and expense policies, providing administrative support for the chapter assessment process, and monitoring chapter rosters for various projects/initiatives.

OfficeMax | Aug 2014 - Sep 2014

Assistant Store Manager

Responsible for assisting the Store Manager in the day-to-day operations of the store. Lead and represent the store in the absence of the Store Manager. Develop associates for promotion and communicate clear expectations to store leadership team and associates in order to achieve company objectives consistently. Maintain personal knowledge of and embrace the corporate customer service, merchandising, and operating requirements while remaining informed of corporate marketing and merchandising plans, expectations and timetable to ensure flawless execution in assigned store. Support Store Manager in creating a sales culture that increases sales, fosters and develops a consultative selling environment and improves customer service. Adhere to and enforce high levels of professionalism, work ethic, and work quality. Represent the company and its efforts to support its communities. Develop and cultivate strong working relationship with key business partners and leverage all internal resources to achieve company, territory, district, and store objectives. Ensure that the store operates in full compliance with applicable laws, regulations and company policies including but not limited to talent management processes, pre-employment screening process, and associate file maintenance and compliance. Perform cash pulls and make change orders and deposits in accordance with established policies. Work with Store Manager in evaluating financial reports to develop strategies to consistently deliver results to the company’s specified standards for sales, wages, profit and loss, shrink and other key metrics. Lead the hiring of skilled associates proficient in executing corporate strategies, support diversity and meet EEO requirements for the store. Manage the new hire process from recruitment to on-boarding. Maintain all necessary new hire paperwork to company standards. Facilitate the training of all store associates to meet company standards.

OfficeMax | May 2014 - Aug 2014

Store Operations Supervisor

To support the store leadership team to ensure that the store is running at optimal state. Responsible for promoting a selling environment, encompassing sales, customer service, expense control, and store profitability. Ensure organized processes in place in order to provide best-in-class customer service for each and every guest that walks into the store. Maintaining the store’s merchandising appearance, making sure shelves are fully stocked and that all customers are checked out by a friendly and efficient cashier. Member of the store leadership team, open and close the store, address associate needs and perform the functions of the Manager on Duty. Delight the customer by offering a simple yet superior level of personalized and profession service. Ensure an inviting environment for customers and fellow team members by maintaining a neat and clean store that exemplifies our clean, in- stock store priorities. Maintain proper procedures for cash handling and back end processing of merchandise. Lead the store’s shrink and safety awareness program and advise Store Team Leaders of any unusual activities or unsafe practices. Direct associates and participate in setting store planograms and validate that store merchandising standards, including data integrity are maintained at all times. Monitor operational reports to identify opportunities for improved execution for implementation.

OfficeMax | Jan 2012 - May 2014

Print Center Supervisor

Direct the activities of team members and set an example of outstanding customer service. Ensure accurate and timely processing of all customer requests for services. Train associates on products and services and enhance the staff’s sales techniques to improve sales volume. Ensure that ImPress is properly stocked, clean and well organized and supply orders are maintained to required levels. Partner with the Supervisor, Sales Manager and Store Manager on sales and marketing strategies to increase sales, including inside/ outside canvassing efforts. Ensure that all appropriate orders are sent to the hub store whenever necessary Communicate large customer “leads” to Corporate Account Managers. Ensure daily communication with all team members utilizing huddle meetings; review all store/corporate communications; maintain communication binder. Observe and watch for loss prevention issues and advise management of any unusual activity and train team members in the loss prevention program. Manage the custom order programs provided by various vendors and ensure prepayment. Monitor sales associate compliance to ordering procedures and vendor compliance to timely and quality performance. Resolve all order issues directly with the vendor. Act as sales leader as designated by scheduling needs, ensure customer service standards are met, and address issues that arise as appropriate and follow- up with management for resolution. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Provide feedback to management regarding the performance of associates. Responsible for all information communicated through the weekly Operations Update. Understand the store sales and profit plan and how ImPress impacts the plan. Provide assistance in all areas of the store based on business need; perform all other tasks and assignments as requested by Store Management.

OfficeMax | Jan 2011 - Jan 2012

Sales Specialist

Consistently delight the customer by finding unique ways to meet their needs and recommend solutions to help them do their best work. Become your customer’s trusted advisor through superior product knowledge and eagerness to meet their needs. Earn their loyalty by offering the right solutions that make them feel valued, important, and appreciated. Holding the unique role of both leader and coach, ensure fellow team mates are successful by purposely demonstrating to them. Delight the customer by offering a simple, yet superior level of personalized & professional service. Thoroughly understand customer needs and then offer relevant products, solutions and accessories to complete the sale. Develop, maintain, and communicate up-to-date knowledge of the company’s products, service features, accessories, and pricing plans. Provide frontline customer support, including technical product hardware and software troubleshooting and diagnosis. Influence others and advocate ideas to engage, inspire, and encourage others to set challenging goals and achieve high standards of performance. Ensure an inviting environment for the customers by maintaining a neat and clean department that exemplifies the priorities of in stock and clean store.

OfficeMax | Jan 2009 - Jan 2011

Store Associate

Contributed to the customer shopping experience by providing friendly, knowledgeable and professional service as well as assisting customers with a total solutions purchase. Responsible for the check-in and unloading of freight, stocking merchandise on shelves and cashiering as directed. Seek out and engage customers in a friendly and professional manner and provide impartial, knowledgeable advice about all OfficeMax product offerings. Provide outstanding customer service by effectively engaging customers, identifying their needs, and offering the best solution to successfully close a sale. Elicit information from customers to confidently sell in all areas of the sales floor including but not limited to ImPress, Furniture, Supplies, Technology and other areas including third party resources. Support the store’s shrink and theft awareness program and advise management of any unusual activity.

C&C Market Research, Inc. | May 2005 - Jan 2009

Head Supervisor

Hired all new employees and ensured they were thoroughly trained on proper data and study handling for computer studies. Lead the team to produce required results by the end of each day. Accounted for all items used for studies, including petty cash, alcohol, and varying products. Ensured all customers met the legal requirements to participate in the study. Maintained payroll dollars and effectively scheduled for prime business hours. Followed up on any consumer or client concerns during the study. Managed all project level details to ensure projects were delivered to client specifications. Coordinated and oversaw project support and delivered the highest level of client satisfaction including meeting project timelines and specifications.

My Education

Take a look at my formal education

Glendale Community College

About Me

Born and raised in Phoenix, AZ, Emily has 10+ years in Data Analytics. She's pursuing a Power BI certificate and ARM Designation. Formerly with Make-A-Wish America for 8+ years, she’s also a proud dog lover with four dogs.

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