- Leverage understanding of data processes and flows to help on-site contract management and internal stakeholders build systematic approaches to reporting. - Collaborate with cross-functional teams to improve data flow, governance, and build more robust, scalable systems. - Develop proprietary tools to help automate and simplify data processing. - Assist in integrating TeamPeople with Dreamtek as part of the Systemone acquisition of both companies.

Boston University | Mar 2022 - Present

Graduate Course Facilitator

Part-time facilitation/teaching assistant for graduate level course in Quality Management. Providing guidance to Master’s students in Quality Management best practices, theories, and research including Six Sigma, lean operations, control charts, and other statistical and management tools.

TeamPeople | Sep 2012 - Feb 2023

AV Support Manager at the World Bank

Developed and led the AV Support Center for the Audio/Visual Department at the World Bank Group. Managed a team of administrative and logistical coordinators to provide technical support to customers and colleagues in the AV department. Led data analysis for various projects and systems to provide evidence-based recommendations to high-level clients. Projects included creating and updating quarterly and monthly reports and fielding hundreds of urgent, ad-hoc report requests over the years. Analysis was typically done with a combination of R, Excel, and SQL.

Restaurant Associates | Jun 2010 - Sep 2012

Customer Service Supervisor

--Supervisor of Customer Service Center at the World Bank Group - February 2011 to September 2012 Provided supervision for a customer-facing help desk to ensure excellent customer service. Streamlined existing processes to promote maximum efficiency and created new processes for the help desk. Trained multiple new hires in event management software, and various other processes associated with the Event Coordinator position. --Event Coordinator - 2010 to 2011 Customer service duties included answering the main hotline and inbox for the in-house Food and Conferencing department. Booked meeting rooms through an event management system, scheduled A/V support, coordinated catering for functions, and coordinated billing for services. Received regional recognition from RA leadership as a “Hospitality Hero” in late 2011.

United States Senate | Aug 2009 - Dec 2009

Intern for Senator Bernie Sanders (I-VT)

Organized incoming constituent communications to assist in analysis. Occasionally assisted in grammar checks for outgoing communication. Made many high-level coffee excursions.

My Education

Take a look at my formal education

Master of Science, Applied Business AnalyticsBoston University | 2020

BA, Philosophy, GerontologyUniversity of Vermont | 2009

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