- Cleanse, manage, and maintain the League’s data resources and CRM system, ensuring data accuracy and integrity. - Employ strong analytical and problem-solving skills to deduplicate, merge, research, and input contact information for charter school staff and related contacts and organizations. - Utilize technical proficiency in data manipulation and database management to optimize data organization and accessibility. - Communicate data-driven insights and findings effectively through written reports and verbal presentations. - Collaborate with cross-functional teams to meet data management objectives and deadlines, fostering a culture of teamwork and collaboration. - Maintain meticulous attention to detail in all data management tasks, minimizing errors and ensuring data quality. - Proactively identify and resolve data-related challenges using a problem- solving orientation and data-driven approaches. - Proficient in overseeing registration processes for large-scale events with hundreds of attendees, sponsors, exhibitors, and speakers. Skilled in efficiently handling registration logistics to ensure a smooth and seamless experience for all participants. - Experienced in maintaining and updating information in real time across multiple platforms pertaining to attendees, exhibitors, sponsors, and speakers. Capable of swiftly managing changes and ensuring data accuracy throughout the event lifecycle. - Skilled in working with multiple software platforms to consolidate data from various sources. Able to seamlessly integrate data from registration systems, event apps, and other platforms to track attendee trends, purchases, updates, and last-minute changes. - Experienced in troubleshooting technical issues in real time, including app technology, ticket purchasing systems, and badging information. Able to swiftly address challenges to ensure a seamless experience for all event participants.

Goldman Sachs | Jul 2022 - Apr 2023

Tier 2 Resolution Specialist

• Point of Contact for High-Net-Worth Customers. • Performed high value transactions such as escrow wires or brokerage wires. • Deposits Product Expert. • Participated in teaching new hire and onboarding classes including shadowing. • Worked complex cases associated with tech issues, employee complaints, transfer delays and investigated cases in order to determine if customers would be eligible for compensation due to internal issue(tech or associate). • Performed outbound calls to customer with resolutions for reported issues or complaints. • Handled escalated calls and complaints from customers. • Handled Helpline calls from savings specialists (the primary point of contact) to answer questions or provide resources. • Provided answers and resources via internal application to assist primary and secondary points of contact. • Provided 1 on 1 Feed back to specialist on areas of excellence and areas of improvement. • Updated Customer contact information. • Updated Customer’s PII if able to clear Fraud concerns and verify customer identity.

Nordstrom | Aug 2021 - Jan 2022

Customer Service Specialist

N/A

State Farm ® | Aug 2020 - Jun 2021

CCC Retention Specialist

N/A

CVS Pharmacy | Oct 2014 - May 2019

Certified Pharmacy Technician

N/A

My Education

Take a look at my formal education

Richland Community College | 2016

About Me

Currently looking for opportunities to learn new skills and practice the ones I've learned and developed so far.

Create Your Data Portfolio for Free

Igor Nascimento

Data Management Specialist

Colorado League of Charter Schools | Dallas,TX (Remote)

Unleashing the magic of data, one algorithm at a time.

My Work

Python Fundamentals

Introduction to Data Science in Python

Introduction to Data Visualization with Matplotlib

Introduction to Data Visualization with Seaborn

Python Toolbox

Introduction to Functions in Python

Intermediate Importing Data in Python

Introduction to Importing Data in Python

The GitHub History of the Scala Language

SuperMarketSalesAnalysis

Data Manipulation with pandas

Joining Data with pandas

Investigating Netflix Movies and Guest Stars in The Office

Intermediate Data Visualization with Seaborn

Introduction to Python

Intermediate Python