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Inti Rodriguez

Inti Rodriguez

IT Analyst

PBP inc

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Algorithmic visionary, building bridges between data and knowledge.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

PBP, Inc | Sep 2024 - Present

Information Technology Help Desk

Maintain and upgrade physical computers and software installations. Resolve hardware issues, including printers and VOIP phone setups. Manage Active Directory users and backup data to OneDrive. Implement and manage Mobile Device Management tools. Create Power BI visualizations; plan SQL data integration for insights.
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Inside Real Estate | Jan 2024 - Sep 2024

Technical Support Specialist II

Assisted supporting updates to DNS settings such as DMARC/DKIM, MX Records, TXT records

Inside Real Estate | Jun 2023 - Present

Technical Support Specialist I

Utilize AI tools like ChatGPT to resolve coding issues, reducing task downtime and improving efficiency. Implement HTML coding solutions to meet client technical requirements swiftly and accurately. Provide real-time support to clients via Intercom, achieving over 92% customer satisfaction assisting clients via Chat, Email and Phone

BILL | Jun 2021 - May 2023

Internal Support

Assisted internals teams with escalated troubleshooting issues. Worked across several teams in the organization to help resolve technical issues within the platform Continued to resolve 50-60 cases daily Helped to resolve advanced issues regarding integration with other software such as Netsuite, Intacct and QuickBooks Online Assisted in Escalating and Writing Jira's to the Technical Support team to resolve software related issues and bugs

BILL | Nov 2020 - Jun 2021

Customer Advocate Tier 1

Through performance and meeting goals and metrics was promoted from Tier 1 Support to Tier 2, Tier 3, and finally to Internal Support over the course of my first 8 Months with the organization Resolved client issues promptly, achieving customer satisfaction scores above 95% via Chat Support. Handled 50-60 cases daily using Zendesk and Salesforce, engaging clients through chat and email. Worked with cross-functional teams to solve complex technical challenges, providing comprehensive solutions. Pioneered trend identification in client inquiries, contributing to the creation of targeted SOPs and FAQs that reduced repeat issues

Asurion | Feb 2019 - Oct 2020

Technical Support Specialist

Diagnosed and repaired 200+ devices monthly, achieving 95% first- timeresolution rate. Trained team members in advanced troubleshooting techniques for efficientproblem-solving. Managed 20+ repair cases daily, ensuring 100% accurate records and timelyupdates. Performed software updates, data transfers, and backups, enhancing deviceperformance. Collaborated with teams to share best practices and improve client solutions.

Time Warner Cable | Jan 2015 - Nov 2016

Inbound Sales (Bilingual)

Learned the Communications industry and practices. Gained a strong experience in Telesales and deep learning of evolving Media Technologies.

My Education

Take a look at my formal education

Some College in Computer ScienceUniversity of Texas at San Antonio | 2013

About Me

Inti Rodriguez

I am passionate about learning Data analytics

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