• Key contributor to a data migration project for the entire database at Bliss • Supporting in planning, selecting and importing and sorting data from one CRM to another • Guiding all teams in transitioning, training needs and putting together new processes and reporting • Responsible for creating, updating and implementing the data plan throughout Bliss • Liaising with the other teams on scheduling and deadlines of projects, and in relation to the existing BAU list of the data team; • Responsible for overseeing and managing all imports into Raiser’s Edge, including income data and supporter data • Responsible for the creation for all the mapping templates necessary for the teams to use in their importing processes • Ensuring that all donation and fundraising data is allocated to the correct activities and the correct supporter records • Training new or existing staff members to use the CRM and follow processes • Providing and updating necessary documentation for CRM processes for all teams, ensuring teams follow organisational procedures • Overseeing regular data integrity checks and liaising with relevant teams to ensure any errors or process faults are corrected in a timely manner • Liaising with the Fundraising Director and Fundraising Managers to create bespoke reporting based on fundraising and income data • Line managing the Supporter Care assistant and the Data Officer • Work with fundraising teams to ensure all supporter care and operational processes are as efficient as possible

The Lullaby Trust | Dec 2018 - Oct 2019

Finance and Admin Coordinator

N/A

The Lullaby Trust | Aug 2017 - Nov 2018

Office Administrator

N/A

The Prince's Trust | Jun 2016 - Aug 2017

Administration Work

Voluntary Work Experience • Mentored young people and prepared them for job interviews during ‘Get Hired’ events • Was involved in organising a new numeracy training for young people, dealing with improving basic numeracy skills and focusing on new, innovative, practical and fun-friendly ways of teaching math. Conducted initial statistical research and final evaluation on impact of the project • Undertook general administration duties for the Qualifications team, such as making and printing certificates, dealing with post, diary management, drafting reports, updating information and database management. • Ensured the entries made for qualifications and informal awards were processed in a timely manner and issuing of results and certificates was accurate • Was involved in the Help for Heroes Partnership, helping with admin duties, such as creating accounts, updating volunteer information, managing data • Dealt appropriately and professionally with incoming telephone calls, emails, texts and postal queries, ensuring they are answered promptly and courteously, taking messages or referring to colleagues where required • Gave appropriate information about The Prince's Trust Qualifications and its activities to customers • Data entry on the CRM and Raiser’s Edge

Inditex | Dec 2014 - Jun 2017

Sales Assistant

Working in sales retail in the exclusive area of King’s Road, in Duke of York’s Square shop, I learned a lot about balancing high levels of customer service to theshoppers in the area with highly pressurized and fast-paced daily tasks in helping to manage the shop floor. Achievements and responsibilities: • Greeting customers who enter the shop • Be involved in stock control and management • Customer service - Assisting shoppers to find the goods and products they are looking for • Ensuring that customers receive a quality service • Ensuring the shop floor is replenished throughout the day

SCC | Oct 2013 - Sep 2014

Client Services Coordinator

The SCC is Europe’s largest independent technology solutions provider, with offices all around the world. Achievements and responsibilities: • Coordinating and monitoring activities of the Konica Minolta UK based engineers on behalf of SCC Services, proving good organization skills • Planning the activity of the assigned engineers from all the available customer requests and changing them when necessary – according to pre-set priorities; and constantly activity monitoring • Communicating with customers directly when necessary, either to inform them of changes (when necessary) or to help them with their requests, proving good communication skills and team work • Being in constant touch with the engineers, informing them of their next jobs and all the necessary information and changes • Also logging calls for customers and escalating issues to the IT desk and managers; using knowledge of SAP. • Other tasks include data entry, database management and General Administration duties.

AIESEC Brasov | May 2011 - Apr 2012

Grow Project Coordinator

AIESEC is the world’s largest youth organization. This project focused on non-formal education for high school students delivered by international volunteer trainers. The role was wide ranging, as I was responsible for delivering a programme across 9 schools, supporting 80 students and manage my team of volunteers Achievements and responsibilities: • Responsible for the successful implementation of project activities and achieving planned results of the project • Supervision of the project and the organizing team • Organising various meetings and events of the project • Selection of the team members, ensuring their proper preparation and monitoring their work • Participating in the selection of the trainers for the project and monitor their activities • Responsible for budget management of the project and finalizing reports for all parties involved • Other tasks included marketing support, making presentations to the schools

My Education

Take a look at my formal education

Master's degree, Accounting and auditVasile Alecsandri University | 2014

Bachelor's degree, AccountingUniversitatea Transilvania din Brașov | 2012

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