- Daily interaction with customers – e.g. deadline inquiries, prices, deliveries, order status, certificates, technical information, claims, payment delays; - Resolution of product issues by clarifying the customer’s complaint, working closely with internal teams to determine the cause of the problem, selecting and explaining the best solution to the customer and following up to ensure resolution and satisfaction; - Coordination of the deliveries and issues, together with the shipping company; - Daily reporting of the orders pipeline to the Managing Director; - Precise and effective booking of orders to the production team on the company’s ERP system, based on the specific inquiries from customers;

Cosma S.p.A. | Nov 2018 - Jul 2019

Specialist Logistics and Order Fulfilment

- Administrative tasks related to Accounts Payable, e.g. sending orders and communication with suppliers; - Handling of import and export shipments and related tasks; - Analysis of goods quantities to ship, to optimise cargo truck load.

DHL Global Forwarding | Oct 2017 - Oct 2018

Specialist Import Operation

- Issuing customs declaration for import shipments; - Providing B2B and B2C support to clients for customs clearance; - Keeping track of issues regarding shipments on hold and find solutions

Ronda Service | Apr 2015 - May 2017

Museum Hostess

Pinacoteca dell’Accademia Carrara, Bergamo.

My Education

Take a look at my formal education

Bachelor degree in Foreign Languages and Literatures Università degli Studi di Bergamo | 2015

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