Conducted analysis on customer success data to uncover recurring issues among users and proposed solutions to stakeholder • Developed SQL scripts that pinpoint potential fraudulent users to understand user behaviors, leading to optimization of business policy and risk management • Automated processes using queries, reducing 1.6% of ticket volumes daily and resulting in improved customer service response time. • Developed a query to monitor payment issues on Google BigQuery, providing immediate payment solutions to 5000+ users • Researched and analyzed online banking/ACH transactions to validate and resolve complex chargeback issues • Collaborated with engineers to test mobile releases, decreasing app crashes by 99.5%, ensuring application reliability utilizing DataDog

SDI Insulation Inc | Jul 2020 - Jan 2021

Business Analyst Intern

Utilized Excel Pivot tables to evaluate year-end sales data, determining top-selling products, market trends, and high-performing locations • Collaborated with operations team to optimize inventory management by implementing changes to tracking and recording processes using Google Sheets • Created detailed reports using Excel to analyze $16 million in sales data from SugarCRM, providing valuable insights to the Executive team • Presented key findings through data visualization on Google Sheet dashboards, enabling the Executive team to make informed decisions

My Education

Take a look at my formal education

Data AnalyticsCOOP Apprentice | 2021

Bachelor of Science - BS, Business Administration and Management, GeneralSan Francisco State University | 2021

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