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Jay McCauley

Jay McCauley

Customer Success Manager

Jay McCauley

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Course

Introduction to Python

My New Track

Data Analyst

Data dreamer, envisioning a world powered by intelligent insights.

My Work

Take a look at my latest work.

course

Introduction to Power BI

course

Introduction to Python

course

Intermediate Python

course

Introduction to Power BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to Power BI
Intermediate Python
Data Manipulation with pandas

My Work Experience

Where I've interned and worked during my career.

Consider | Dec 2022 - Present

Senior Customer Success Manager

Consider is an AI sourcing and recruiting product. With Consider, hiring teams find the perfect candidates from many sources, and colleagues can refer their friends right from Slack. https://consider.com/ In my role I own the overall relationship with assigned customers with a focus on increasing adoption and ensuring retention, satisfaction, and renewals. Establish a regular cadence with customers to review dashboards, KPI’s, and opportunities for improvement. Develop and maintain a deep understanding of the product and introduce customers to the most relevant functionality for their specific business needs. Work with development and design teams to facilitate new customer implementations. Function as the customer advocate and provide internal feedback on how Consider can better serve our customers including tracking and escalating bugs and feature requests. Track accounts to identify churn risk and work actively to eliminate that risk.
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Flatstack | Mar 2015 - Nov 2022

Client Success Manager

Responsible for: Billing, invoicing, and service agreements for every client 7 figure A/R / Collections Client upgrades and renewals Account Management Revenue projections Increased revenue every year of tenure, setting record for highest revenue in company history in 2021, on pace to surpass it in 2022 Responsible for key client growth Grew enterprise client (2000+ Employees) 3.5x Grew mid-market clients (500-100 Employees) 8.5x, 10x, and 21.5x Worked cross-functionally together with Sales/Marketing/PM/Technical teams on various projects and initiatives Led successful adoption and implementation of resource planning tool Maintained NPS score of 75+, with several months reaching 100 Oversaw team of Project Managers

MedSolutions | Jul 2014 - Oct 2014

HR Admin (Contractor)

MedSolutions is a medical cost management company delivering proven solutions that enable leading healthcare organizations to reduce spend while increasing the quality of care their members expect and deserve. They achive this through diversified programs for Diagnostic Testing and Imaging, Oncology, Cardiology Services, Post-Acute Care Management and Comprehensive Musculoskeletal. MedSolutions is proud to help more than 33 million Americans receive higher quality, lower cost healthcare.

WilsonHCG | Jan 2013 - Jan 2014

Sourcing Specialist (Hybrid)

Sourced, recruited, and screened candidates Worked with client hiring managers to schedule interviews and facilitate hiring process Routinely worked on 4+ open job reqs simultaneously Used various direct sourcing methods Recruited and placed candidates in the following industries: Healthcare Marketing & Advertising Manufacturing Insurance Health/Fitness Information Technology Financial Services WilsonHCG, a full-service recruitment process outsourcing (RPO) and human capital consulting provider, operates on the principle of providing true partnership to its clients. Creating scalable and customizable human capital solutions, the company is revolutionizing the recruitment process and bringing innovation to the industry. WilsonHCG is globally recognized as a top RPO provider and leader in the marketplace. Founded in 2002, the company headquarters is located in Tampa, Florida, with a footprint in North and South America. While maximizing clients' talent acquisition processes is essential, WilsonHCG recognizes the relationships it develops leads to the results its clients realize. Better People, Better Business. ® For more information about WilsonHCG and its services, visit www.wilsonhcg.com

Maxim Staffing Solutions | Nov 2012 - Aug 2013

Healthcare Recruiter

Recruited RN's, LPN's, CNA's, and other hospital based professionals for temp to perm, contract and direct placement needs for healthcare facilities throughout Northern Indiana Managed the hiring process including recruitment, interview, assessment of qualifications/credentials and orientation; placed and scheduled staff within area of expertise; evaluated employee performance Supervised, managed, and maintained a schedule of over 80 external employees Coordinated correspondence regarding policies, procedures, and company updates Provided 24-hour customer service and professional representation of company to clientele

My Education

Take a look at my formal education

Purdue University

About Me

Jay McCauley

Customer Success professional working on adding some technical skills to my tool belt.

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