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Jade Fleming

Jade Fleming

Technology Operations Technician

Travelers

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data detective, solving mysteries with analytical prowess.

My Work

Take a look at my latest work.

course

Data Manipulation with pandas

course

Introduction to Python

course

Intermediate Python

course

Data Manipulation with pandas

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Data Manipulation with pandas
Introduction to Statistics in Python

My Work Experience

Where I've interned and worked during my career.

Travelers | Nov 2022 - Present

Technology Operations Technician

As a Technology Operations Technician, my main duties involve monitoring the Network, Voice, and Facilities equipment at Travelers. This includes performing network monitoring and analysis to identify and resolve connectivity issues, ensuring optimal performance for over 30,000 customers. Network performance metrics are monitored using tools such as Cloudgenix. I also participate in conducting regular audits of network configurations and policies to ensure compliance with industry standards and best practices. Additionally, I also regularly liaise with third-party service providers regarding open work orders/tickets, ensuring timely fix to any necessary repairs. Lastly, I provide technical support and guidance to end-users regarding certain access needed, network connectivity issues, or configuration problems.
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Mind of a Hustler Ent | Jun 2020 - Apr 2022

Web Developer

As a Web Developer, I was responsible for building a clothing and music distribution website from the ground up, using Wordpress and HTML/CSS/ PHP practices. My duties included monitoring and managing operations and analytics of the platform, corresponding with marketing and social media departments, writing well-designed, testable, and efficient code, integrate data from various backend services and databases, utilizing SEO practices to attract more traffic to the site, and also staying current with emerging industry trends and technologies.

Travelers | Feb 2019 - Present

Sr Technical Service Consultant

This position takes place at a moderate volume call center, servicing Travelers employees with level II support for their information systems issues in the United States, London, India, and Canada. These issues are related to web based applications, laptops, cell phones and other mobile devices, networks, and mass outages. I take between 10-20 calls per day on issues ranging in urgency. We have strict call metrics that are captured monthly with high emphasis on excellent customer service and efficiency. Whenever a call comes in, we are first-level support and are encouraged to research and resolve the problem if at all possible.

South Carolina Department of Administration | Sep 2018 - Feb 2019

IT Services Specialist III

This position was located within the South Carolina Enterprise Information System (SCEIS) division of the Department of Administration. Under limited supervision, I was tasked with providing front-line end-user support for over 50,000 SCEIS users and state vendors. I responded to requests for technical assistance, troubleshot problems to determine probable cause, and provided follow-up status in accordance with specific support policies and procedures. I provided excellent customer service to both internal and external customers. We were expected to use existing training and communication resources to maintain a good understanding of technical support documentation and business processes supported by the assigned modules.

LabCorp | Feb 2018 - Sep 2018

Clinical Specimen Accessioner

My job as a specimen accessioner was to accession and prepare patient specimens for further analysis by designated departments. Specimen processing is complex and difficult because of the quantity, diversity, and time requirements of specimens received in the centralized processing area. This position required me to be able to process all specimens in a timely fashion, while also being able to correctly identify and resolve specimen acceptability discrepancies.

Starbucks | Jul 2015 - May 2018

Shift Lead

As a Barista, my main responsibility was to personally connect with and uplift the lives of our customers, if only for a few moments a day. My work extended beyond handcrafting a perfectly crafted beverage efficiently, but building a relationship with all customers. As a shift supervisor, I had the added responsibility of running the floor with minimal assistance, making sure that the store is running efficiently. I was also responsible for opening the store, making sure that all tills were properly counted, ordering supplies for the store before a certain time, as well as pulling and thawing food items for the subsequent shifts.

Massage Envy | Nov 2015 - Mar 2018

Business Support Manager

While at Massage Envy, I started as a front desk associate and eventually worked my way up to Business Support Manager, having a plethora of responsibilities. As Business Support Manager, I was responsible for not only managing the brand, but growing it as well. I was responsible for overseeing the daily clinic operations, managing, training, and coaching staff, making the schedules for all Massage Therapists and Front Desk Associates, performing human resource functions such as interviewing, hiring, terminating, training, and evaluating the performance of all staff, making sure that inventory and all tax reports were submitted in a timely fashion, and ensuring that the clinic was always operating at optimal level, ensuring consistently excellent customer service. Additionally, I was responsible for setting and achieving membership and retail goals for the clinic on a bi-weekly and monthly basis.

Winston-Salem State University | Sep 2011 - Jun 2015

Research Assistant

As a Research Assistant at Winston-Salem State University, I have worked with Dr. Azeez Aileru and Dr. Stephanie Dance-Barnes. I conducted research concerning micro expressions. My major area of research was in the area of breast and lung cancer. Lastly, I worked with Dr. Carly Kemmis in the study of the effects of Vitamin D on the osteogenic pathway. As my skills progressed, I became responsible for tailoring my own hypotheses and experiments, as well as presenting my research, findings, and conclusions.

Winston-Salem State University | Sep 2014 - May 2015

Mathematics Tutor

As a math tutor, I was responsible for helping hundreds of students in the mathematical areas of: College Algebra, Precalculus I, Precalculus II, Calculus I, and Calculus II.

Town of Windsor, CT | Jun 2008 - Jan 2014

Seasonal Tax Clerk

I have worked in departments in an administrative capacity in Finance, Health, Human Resources, Payroll, and Planning. In the Tax Office, my major responsibilities were cash management, debt reconciliation, mail correspondence and media relation. I am also well-versed in the areas of accounts receivable, bankruptcy, state retention and tax laws and state statutes.

My Education

Take a look at my formal education

Master of Science - MS, Cybersecurity TechnologyUniversity of Maryland Global Campus | 2019
Bachelor's degree, Biology, PhysicsWinston-Salem State University | 2015

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