As an Information Services Manager for a UK fire and rescue service, I bridge the gap between data and decision-making. I lead the team that provides the crucial data insights and performance reporting that underpins our strategic planning and day-to-day operations. My focus is on delivering clear, actionable intelligence that drives service improvements and keeps our communities safe.

County Durham and Darlington Fire and Rescue Service | Apr 2019 - Apr 2021

Business intelligence officer

As a Business Intelligence Officer, I translated raw data into meaningful intelligence. My core function was to develop, manage, and analyse performance data, providing the crucial insights that informed everything from daily operational tactics to long-term strategic planning. I was the go-to expert for data visualisation and reporting, ensuring decision-makers had timely and accurate information at their fingertips.

Tyne & Wear Fire & Rescue | May 2013 - May 2019

Data & Information Analyst

As a Data and Information Analyst, I specialised in turning raw data into actionable intelligence. My primary focus was on performance analysis, trend identification, and management reporting. I utilised my analytical skills to provide the evidence base for decision-making, directly contributing to service improvements and ensuring that the organisation had a clear and accurate understanding of its operational landscape.

Tyne & Wear Fire & Rescue | Jan 2011 - May 2019

Young Fire-Fighters Association Instructor

To assist in the management of a Young Firefighters Association (YFA) branch and the administration and delivery of the YFA training programme in the most competent and effective manner.

Tyne & Wear Fire & Rescue | Jan 2013 - May 2013

HR Assistant

As an HR Assistant, I was responsible for maintaining the accuracy and integrity of crucial employee data within the organisation's HR information systems. This role required a meticulous approach to data management, handling everything from payroll and pensions administration to absence monitoring. It provided me with a strong foundation in managing sensitive information, ensuring data quality, and understanding the importance of robust systems for effective organisational management.

Tyne & Wear Fire & Rescue | Feb 2009 - Dec 2012

Recruitment & Selection Clerk

I provided essential administrative support to the recruitment function. I was responsible for maintaining efficient systems and analysing recruitment data, which helped streamline hiring processes. This position was fundamental in developing my skills in data handling, process administration, and stakeholder support.

Orange Personal Communications Services Limited | Jan 2005 - Sep 2008

Customer Service/Sales Coach

Backed by an ILM coaching award and a Foundation Certificate in Business Coaching, my role at Orange PCS was to turn sales agents into top performers. I drove performance through targeted one-to-one coaching, data-driven workshops, and close collaboration with management. This foundational experience was critical in developing the leadership and team management skills that have been a cornerstone of my professional success.

My Education

Take a look at my formal education

CIPD Level 5 intermediate Diploma in HRM, Human ResourcesNewcastle College | 2012

NCFE Managing DiversityNewcastle College | 2009

level 3 (A-Level), Certificate in Personnel PracticeNewcastle college | 2009

G.C.S.E.Hebburn Comprehensive School | 1994

About Me

Experienced data professional for the UK fire service, turning data into insights. Expert in Power BI, SQL, data visualisation, and strategic reporting.

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jon bell

Information Services Manager

County Durham and Darlington Fire and Rescue Service | North East England

Analytical wordsmith, crafting compelling narratives through data storytelling.

My Work

Intermediate Importing Data in Python

Case Study: Analyzing Customer Churn in Power BI

Plan and Implement a Data Analytics Environment with Microsoft Fabric